Customer Retention Specialist - State Farm Agent Team Member

Ryan Earith - State Farm Agent; Bellevue (WA); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Opportunity for advancement

Paid time off

Parental leave

Wellness resources

Job summary

Ryan Earith State Farm Insurance Agency in Bellevue, NE seeks a Customer Retention Specialist to manage renewals, outreach, and ongoing customer relationships. You’ll review accounts, update coverage, and identify opportunities to improve satisfaction while guiding customers through available solutions.

The role emphasizes strong people skills, reliability, and the ability to obtain the necessary state insurance licenses.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Skills

Customer service

Interpersonal skills

Communication skills

Problem solving

Attention to detail

Licensing (state insurance)

Job description

Future Opening: Customer Retention Specialist - State Farm Agent Team Member

• 401(k)
• 401(k) matching
• Bonus based on performance
• Opportunity for advancement
• Paid time off
• Parental leave
• Wellness resources

You May Be a Great Fit as a Customer Retention Specialist at Ryan Earith State Farm if:

• You're the person people call first when life goes sideways - calm, steady, and ready to help.
• You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
• You're a natural relationship-builder who earns trust quickly and keeps it.
• You listen first, then guide, making customers feel understood while confidently recommending solutions.
• You're compassionate under pressure and can guide someone through their worst day with clarity and empathy.

At Ryan Earith State Farm, we're here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we're helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you'll fit right in with us.

Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

Compensation: $55,000.00 - $70,000.00 per year

My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.We are located in Bellevue, NE and help customers with their insurance and financial services needs, including:

• Home insurance
• Life insurance

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

Can you work in a position with weekly/monthly sales goals? *

Are you willing and able to commute to our office in Bellevue, NE 68123? *

Will you work in a position with a base salary + commission compensation structure? *

Referral code from a current employee If no code provided, add their name instead.

Make a difference in your community every day

Gain confidence and grow your career

Earn benefits and rewards that are second to none