Customer Retention Specialist

Hubstaff blog; Miami (FL); Remote; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking dynamic Customer Retention Specialists to enhance client engagement and retention. This full-time remote role involves strategic communication with existing and potential customers, focusing on re-engaging inactive leads and building long-term relationships. The ideal candidate will possess excellent communication skills, a persuasive nature, and a goal-oriented mindset. If you're ready to make a significant impact in a vibrant team environment, this opportunity is perfect for you. Join us in creating lasting connections and driving customer success!

Qualifications

• Proven experience in cold calling or outbound telemarketing.
• Excellent spoken and written English communication skills.

Responsibilities

• Engage with customers via email, calls, and telemarketing.
• Analyze churn reasons and build strategies to improve retention.

Skills

English communication

cold calling

objection-handling skills

persuasion

goal-oriented

Education

Background in healthcare

Tools

CRM software

Job description

WorkAid HQ: Miami, Florida, United States Remote job Apr 21

We’re looking for Customer Retention Specialists in the Philippines to join our growing team! If you’re persuasive, people-focused, and results-driven—we want to hear from you.

Full-time | 9:00 PM – 10:00 AM (Philippine Time)

40+ hours/week

$6/hour

You’ll be responsible for engaging with existing and potential customers via email, outbound calls, and telemarketing. Your primary goal is to retain clients, re-engage inactive leads, and build strong long-term relationships through strategic communication.

• Execute cold calls and follow-ups to clients and past customers
• Manage email campaigns to retain and win back customers
• Analyze reasons for churn and build strategies to improve retention
• Maintain accurate CRM records and call logs
• Collaborate with our sales and support teams to improve outreach
• Excellent spoken and written English communication
• Proven experience in cold calling or outbound telemarketing
• Strong persuasion and objection-handling skills
• Organized and goal-oriented
• Must be available to work night shift (PH time)
• Background in healthcare

To showcase your communication skills, please send a 1-minute video introduction highlighting your qualifications for this job post.

You can talk about:

• Your name and background
• Relevant experience in cold calling or customer retention
• Why you think you're a great fit for this role