Customer Retention & Sales Specialist

TCC, Verizon Authorized Retailer; Fishers (IN); On-site; USD 22,000 - 44,000; Full time

Benefits offered by this job

Hourly Guaranteed Pay

Same Day Pay Options

Generous Commissions

Employee Profit Share

Career Development

Paid Time Off

Paid Community Time

Paid Employees Matter Day

Generous Community Grant Opportunities

Employee Resource Groups

Medical, Dental, Vision

401K with Company Match

Long-Term and Short-Term Disability

Critical and Accident Benefits

Family Related Time Off

Employee Assistance Program

Employee Referral Program

Rewards and Recognition

Job summary

TCC, Verizon Authorized Retailer in Fishers, IN is seeking a Customer Retention & Sales Specialist to engage Verizon Wireless customers, uncover opportunities, strengthen relationships, and guide customers back to our stores when that is the best next step.

You will make outbound calls, identify opportunities, analyze accounts to save money or add value, and close sales when appropriate. The role emphasizes customer care and rewards performance with commissions and in-store visits.

Qualifications

• 3+ years of commission-based sales experience.
• Call center or wireless sales experience is a plus.
• Confident, engaging phone presence.
• Strong objection handling and problem-solving skills.
• Organized, self-motivated, and able to multitask.
• Experience with Salesforce or similar CRM tools is preferred.

Responsibilities

• Make outbound calls to existing Verizon Wireless customers.
• Identify sales opportunities or schedule store visits when appropriate.
• Analyze customer accounts to save money or add value.
• Sell wireless products and services when the opportunity presents itself.
• Maintain callbacks, follow-ups, and accurate CRM documentation.
• Track daily productivity and participate in team huddles and training.
• Stay current on promotions, devices, and pricing.

Skills

Sales

Communication

CRM experience

Tools

Salesforce

Job description

Customer Retention & Sales Specialist

Wireless Contact Center | Fishers, IN

Drive Relationships. Create Opportunities. Get Paid for Both.

This role isn’t about hard selling on every call—it’s about knowing when to sell and when to connect. As a customer retention & sales specialist, you’ll engage Verizon Wireless customers to uncover opportunities, strengthen relationships, and guide customers back to our retail stores when that’s the best next step.

When the sales opportunity presents itself, you’ll confidently close it. When it doesn’t, you’ll still win by driving in‑store visits—and get paid for it.

What You’ll Do

• Make outbound calls to existing Verizon Wireless customers
• Identify sales opportunities or schedule store visits when appropriate
• Analyze customer accounts to save money or add value
• Sell wireless products and services when the opportunity presents itself
• Maintain callbacks, follow-ups, and accurate CRM documentation
• Track daily productivity and participate in team huddles and training
• Stay current on promotions, devices, and pricing

What We’re Looking For

• 3+ years of success in commission-based sales (preferred)
• Call center or wireless experience a plus
• Confident, engaging phone presence
• Strong objection-handling and problem-solving skills
• Organized, self-motivated, and comfortable multitasking
• Experience with Salesforce or similar CRM tools preferred

Earnings Potential

• Competitive hourly base plus commission
• Earn commissions on sales closed and customers driven to retail stores
• Unlimited customer opportunities nationwide
• Top performers consistently exceed monthly goals

Perks

• Hourly Guaranteed Pay
• Same Day Pay Options
• Generous Commissions
• Employee Profit Share
• Career Development
• Paid Time Off
• Paid Community Time
• Paid Employees Matter Day
• Generous Community Grant Opportunities
• Employee Resource Groups
• Medical, Dental, Vision
• 401K with Company Match
• Long-Term and Short-Term Disability
• Critical and Accident Benefits
• Family Related Time Off
• Employee Assistance Program
• Employee Referral Program
• Rewards and Recognition

We are an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), national origin, ancestry, age, physical or mental disability, medical condition, military or veteran status, marital status, sexual orientation, gender, gender identity, gender expression, genetic information, or any other status protected by applicable federal, state, or local laws. We are committed to providing reasonable accommodations for qualified individuals with disabilities.