Customer Retention Finance Manager

Trimble Inc.; Westminster (CO); On-site; USD 123,000 - 168,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Retirement plans

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Trimble is seeking a Finance Manager, Customer Retention to lead the financial strategy across the AECO SaaS segment, translating complex data into actionable insights for executive leadership. You will drive metrics like Net Revenue Retention and Customer Lifetime Value while shaping retention initiatives across Digital Construction.

You'll build scalable financial models, design automated BI dashboards, and partner with Global Support and Customer Success to reduce churn and improve platform

Qualifications

• Significant progressive finance experience, including dedicated leadership or management experience.
• Strong domain expertise in FP&A, Finance Operations, or Business Intelligence within a SaaS or Professional Services environment.
• Advanced proficiency in BI tools and data visualization to build automated reporting models.
• Proven ability to translate operational datasets into actionable, executive-level financial insights.

Responsibilities

• Build and refine financial models driving churn and retention forecasts.
• Design automated dashboards to track customer health trends and platform stickiness.
• Partner with Global Support and Customer Success to evaluate metrics and mitigate churn risk.
• Align financial insights with executive objectives to boost Net Revenue Retention and scale efficiency.
• Monitor and optimize metrics like Customer Lifetime Value, Net Retention Rate, and Cost to Serve.

Skills

Finance leadership

FP&A

BI / data viz

Executive insights

Tools

BI tools

Job description

Finance Manager, Customer Retention - Drive Growth in SaaS & Digital Construction

Maximize customer lifetime value and reshape retention strategies across a dynamic digital construction ecosystem by translating complex data into powerful financial insights.

What Makes This Role Great

In this high-impact role, you will lead the financial strategy for customer retention across the AECO segment, serving as a trusted analytical partner to executive leadership while directly influencing key SaaS metrics like Net Revenue Retention and Customer Lifetime Value.

Key Exciting Responsibilities

• Build and refine sophisticated financial models driving customer success, support, and renewal assumptions to accurately forecast churn and retention.
• Design automated, scalable Business Intelligence dashboards to track customer health trends and identify critical factors for platform stickiness.
• Partner with Global Support and Customer Success teams to evaluate customer metrics and proactively mitigate churn risk.
• Collaborate with executive stakeholders to align financial insights with core objectives to boost Net Revenue Retention and scale operational efficiency.
• Monitor and optimize primary performance indicators, including Customer Lifetime Value, Net Retention Rate, and overall Cost to Serve.

Essential Skills & Experience

• Significant progressive finance experience, including dedicated leadership or management experience.
• Strong domain expertise in FP&A, Finance Operations, or Business Intelligence within a SaaS or Professional Services environment.
• Advanced proficiency in BI tools and data visualization to build automated reporting models.
• Proven ability to translate operational datasets into actionable, executive-level financial insights.

Bonus Points For

• Experience in the Architecture, Engineering, Construction, and Operations (AECO) software domain.
• Expertise in Net Revenue Retention (NRR) optimization strategies and customer success operational metrics.

Logistics

Location: Westminster, CO or Portland, OR

Travel Requirement: 0-10%

Why You'll Love Working With Us

At Trimble, we're not just a company that "does good"—we are a team dedicated to making a tangible, positive Real-World Impact.

We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow.

• You'll work on projects that truly matter: Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste.
• Collaborate with like-minded people: Our strong internal culture is a "hidden gem." You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We're a company of "visionary pragmatists" who think boldly and build things that work.
• Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often "self-authored," empowering proactive "doers."

Finance Manager, Customer Retention, SaaS Finance, FP&A, Net Revenue Retention, Business Intelligence, Churn Analysis, Customer Lifetime Value, Financial Modeling, Digital Construction

Compensation

Hiring Range

$122,500.00–$168,400.00

Pay Rate Type

Salary

Bonus Eligible

Yes

Commission Eligible

No

Benefits

Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.

• Medical
• Dental
• Vision
• Life
• Disability
• Time off plans
• Retirement plans
• Tax savings plans for health
• Dependent care
• Commuter expenses
• Paid Parental Leave
• Employee Stock Purchase Plan

At Trimble, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone can thrive. Guided by our core values—Belong, Innovate, and Grow—we embrace and celebrate differences, knowing they make us stronger and more innovative. We are proud to be an equal opportunity employer, welcoming individuals of all backgrounds and advancing opportunities while embracing race, color, gender identity, sexual orientation, religion, disability, veteran status, or any other protected and diverse characteristic.

We are committed to offering our candidates and employees with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in accordance with applicable law and/or where it would not constitute undue hardship for Trimble.

For more, please see Trimble's Code of Business Conduct and Ethics at https://investor.trimble.com, under Governance->Governance Documents.

Our mission to transform the way the world works starts with transforming how we work together. By actively listening, asking questions, and taking intentional actions, we cultivate a culture that provides equitable opportunities for everyone to contribute and grow.

If you need assistance or would like to request an accommodation in connection with the application process, please contact [e-mail].