Customer Retention Associate

First PREMIER Bank and PREMIER Bankcard; Sioux Falls (SD); On-site; USD 24,000 - 26,000; Full time

Benefits offered by this job

Health benefits

Paid time off

401(k) match

Dental and vision coverage

Job summary

Premier Bankcard is hiring for on-site customer care roles in Sioux Falls, SD. The position supports both full-time and part-time schedules with shifts that include afternoons and alternating Saturdays, offering benefits and incentives. You will resolve customer issues, educate on account benefits, and guide conversations to retain customers.

Training is extensive and included. Employees can earn incentives, access a robust benefits package, and participate in a supportive culture focused on

Qualifications

• Customer service experience preferred.
• Ability to follow processes and quality standards.
• Bilingual skills are a plus (English/Spanish).

Responsibilities

• Respond to and resolve customer issues to retain accounts.
• Educate customers on benefits, rewards, and features.
• Maintain control of conversations and handle objections per guidelines.

Skills

Customer service

Communication

Problem solving

Multitasking

Bilingual (English/Spanish)

Job description

At First PREMIER Bank and PREMIER Bankcard, we’ve created a culture that emphasizes personal success, respect, health, and wellness, fun and giving back. This is an environment where you will be rewarded, valued, and celebrated for your hard work.We offer a robust and expanded package of health benefits, incentives, paid time off and growth and career advancement opportunities. We celebrate our employees and show our appreciation with private concerts, outdoor bashes, cash and car giveaways and more! See some of our epic celebrations and employee recognitions.Considered one of the nation’s strongest financial organizations, we’ve achieved our success by embodying the views and values of The PREMIER Way. From our CEOs to the newest hires, we all follow these shared views and values to guide us on how to treat our customers, co-workers and communities. The PREMIER Way also serves as a roadmap on how to be successful inside and outside of the workplace. We believe in investing in our employees, their families and our communities.If you would like to request an accommodation to help you with your online application or interview, please send an email to [e-mail] Description:Job DescriptionLocation: Sioux Falls, SDShift: Varying shift options availableJob Status: Full-Time and Part-TimePay: $17.25-19.15/hour starting, additional monthly incentives availableCompany: PREMIER BankcardWork SiteThis job is offered on-site in Sioux Falls. Employees must live within 50 miles of a PREMIER location or plan on relocating.Shift OptionsFull-Time: Monday-Friday 12:00pm-9:00pm, Every Other Saturday 8:00am-4:30pm or Monday-Friday 12:30pm-9:00pm, Every Other Saturday 8:00am-4:30pmPart Time: Monday-Friday 2pm-9pm, Every Other Saturday 8:00am-4:30pmNo Sundays!About the Role:Respond to and resolve customer issues for those considering closing their accounts and offer solutions to retain them.Ensure that all tasks meet quality standards and comply with regulations by following established procedures and company guidelines.Educate customers on benefits, rewards, and features of retaining the account.Maintain control of conversations and appropriately answer customer objections and questionsTrainingExtensive paid training program, up to 3 weeks in length.Ongoing training opportunities for future success!PayBase wage starting at $17.25-19.15/hr. with opportunities to increase take home pay.Top 75% of associates are eligible for incentivesCareer path from Associate I to Associate IV – each step earning an increase in payEarn up to an additional $3.50/hr. when working non-traditional hoursBilingual skills are compensated in the form of a 10% differentialFlex Scheduling opportunity for top performersCompetitive Benefits PackageFull medical benefits for 20+ hours/weekFREE dental and vision coverageGenerous time off plans including PTO, Sick Pay, and Bonus Days401(k) – dollar-for-dollar match up to 5% of total compensationSpecial discounts and offers for events at the Denny Sanford PREMIER CenterEmployee Wellness ProgramPaid Community Volunteer Hours - PREMIER averages 30,000 hours per yearFun Employee PartiesOur CultureWe have an emphasis on personal success, respect, health, wellness, fun and giving backEmployees are rewarded, valued, and celebrated for hard work.Career advancement opportunities is a way PREMIER leaders show they care.Appreciation is shown through concerts, outdoor bashes, cash, car giveaways and more.