Customer Retention Associate

PREMIER Bankcard, LLC; Sioux Falls (SD); In loco; USD 24.000 - 26.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical benefits for 20+ hours/week

Dental coverage

Vision coverage

Paid time off (PTO)

401(k) matching up to 5%

Volunteer hours

Descrizione del lavoro

PREMIER Bankcard in Sioux Falls, SD is hiring for on-site roles with varying shifts, full-time and part-time options. Starting pay is $17.25–$19.15 per hour, plus monthly incentives. Training is extensive and bi-lingual skills earn a 10% differential.

Benefits include medical, dental, vision, 401(k), PTO, and more. Relocation within 50 miles is encouraged. Positions offer opportunities to advance from Associate I to IV with increased pay and non-traditional hour incentives.

Competenze

• Respond to and resolve customer issues for those considering closing their accounts and offer solutions to retain them.
• Ensure that all tasks meet quality standards and comply with regulations by following established procedures and company guidelines.
• Educate customers on benefits, rewards, and features of retaining the account.

Mansioni

• Respond to and resolve customer issues for those considering closing their accounts and offer solutions to retain them.
• Ensure that all tasks meet quality standards and comply with regulations by following established procedures and company guidelines.
• Educate customers on benefits, rewards, and features of retaining the account.

Conoscenze

Customer service

Communication

Problem solving

Descrizione del lavoro

At First PREMIER Bank and PREMIER Bankcard, we've created a culture that emphasizes personal success, respect, health, and wellness, fun and giving back. This is an environment where you will be rewarded, valued, and celebrated for your hard work. We offer a robust and expanded package of health benefits, incentives, paid time off and growth and career advancement opportunities. We celebrate our employees and show our appreciation with private concerts, outdoor bashes, cash and car giveaways and more! See some of our epic celebrations and employee recognitions. Considered one of the nation’s strongest financial organizations, we've achieved our success by embodying the views and values of The PREMIER Way. From our CEOs to the newest hires, we all follow these shared views and values to guide us on how to treat our customers, co-workers and communities. The PREMIER Way also serves as a roadmap on how to be successful inside and outside of the workplace. We believe in investing in our employees, their families and our communities. If you would like to request an accommodation to help you with your online application or interview, please send an email to [e-mail].

Job Description

Location: Sioux Falls, SD

Shift: Varying shift options available

Job Status: Full-Time and Part-Time

Pay: $17.25-19.15/hour starting, additional monthly incentives available

Company: PREMIER Bankcard

Work Site: This job is offered on-site in Sioux Falls. Employees must live within 50 miles of a PREMIER location or plan on relocating.

Shift Options

• Full-Time: Monday-Friday 12:00pm-9:00pm, Every Other Saturday 8:00am-4:30pm
• Full-Time: Monday-Friday 12:30pm-9:00pm, Every Other Saturday 8:00am-4:30pm
• Part-Time: Monday-Friday 2pm-9pm, Every Other Saturday 8:00am-4:30pm
• No Sundays!

About the Role

• Respond to and resolve customer issues for those considering closing their accounts and offer solutions to retain them.
• Ensure that all tasks meet quality standards and comply with regulations by following established procedures and company guidelines.
• Educate customers on benefits, rewards, and features of retaining the account.
• Maintain control of conversations and appropriately answer customer objections and questions.

Training

Extensive paid training program, up to 3 weeks in length. Ongoing training opportunities for future success!

Pay & Incentives

• Base wage starting at $17.25-19.15/hr. with opportunities to increase take home pay.
• Top 75% of associates are eligible for incentives.
• Career path from Associate I to Associate IV – each step earning an increase in pay.
• Earn up to an additional $3.50/hr. when working non-traditional hours.
• Bilingual skills are compensated in the form of a 10% differential.
• Flex Scheduling opportunity for top performers.

Benefits

• Full medical benefits for 20+ hours/week
• FREE dental and vision coverage
• Generous time off plans including PTO, Sick Pay, and Bonus Days
• 401(k) – dollar-for-dollar match up to 5% of total compensation
• Special discounts and offers for events at the Denny Sanford PREMIER Center
• Employee Wellness Program
• Paid Community Volunteer Hours - PREMIER averages 30,000 hours per year
• Fun Employee Parties

Culture

We have an emphasis on personal success, respect, health, wellness, fun and giving back. Employees are rewarded, valued, and celebrated for hard work. Career advancement opportunities is a way PREMIER leaders show they care. Appreciation is shown through concerts, outdoor bashes, cash, car giveaways and more.

We Value People. At PREMIER you get more than a paycheck, you get a rewarding career where you can make a difference!

Spirit of Giving Back

Giving back to our communities is at the heart of PREMIER. We support nearly 700 organizations, non-profits and events. Paid volunteer hours encourage PREMIER employees to get involved in the community. Our employees annually volunteer an average of 33,000 hours for causes important to them.

The PREMIER Way

Our spirit of giving is rooted in The PREMIER Way and the PREMIER Attitude. These shared views and values guide our interactions with each other, our customers and our communities. It's the foundation of our culture and makes PREMIER a great place to work.

Learn More

PREMIER Benefits. PREMIER employees who work 20+ hours per week are eligible for full-time benefits, including medical coverage with free vision and dental insurance. We offer expanded Paid Time Off and a highly competitive 401(k) plan that features a dollar-for-dollar company match after 120 days of employment. Employees can experience personal and professional growth through PREMIER University. It offers skill-based training, leadership classes and inspirational national speakers.

PREMIER Wellness. PREMIER Wellness unifies physical and mental health, financial wellness and community giving under one program designed to help employees find optimal work/life wellbeing. Through our Employee Assistance Program, employees have access to free counseling sessions, online resources and legal support. Community Giving offers our employees purpose-driven, meaningful opportunities where they know they are making a difference.

Celebrating Success. Recognizing and rewarding success is an important part of the PREMIER culture. We celebrate and show our appreciation with private concerts and special events. We've also celebrated with surprise gifts, cash/car giveaways, Apple watches, wireless earbuds and more! At quarterly staff meetings, employees who have gone above and beyond in their job or in their community are awarded a PREMIER Performer or PREMIER Eagle Service Award. Employees celebrating 20, 25, 30, 35, 40, 45 and 50 year Milestone Anniversaries receive $1,000 for every year they have worked with PREMIER.