Mortgage Support & Resolution Specialist

Barrett Financial Group; Chandler (AZ); On-site; USD 27,552 - 30,307; Full time

Job summary

Barrett Financial Group is seeking a Customer Resolution Specialist for their Chandler, AZ location. The role involves managing customer complaints, ensuring proper documentation and communication to provide effective resolutions.

The ideal candidate will have strong organizational skills, attention to detail, and a genuine passion for assisting customers. This is a full-time position with a schedule from Monday to Friday, 8:00 AM to 5:00 PM.

Qualifications

• Strong organizational skills to manage multiple cases.
• Excellent written and verbal communication skills.
• Experience in customer service or complaint resolution preferred.

Responsibilities

• Receive and manage customer complaints across channels.
• Investigate complaints by gathering information.
• Communicate with clients to resolve concerns.
• Identify trends and report insights to leadership.

Skills

Customer service

Complaint resolution

Communication skills

Organizational skills

Job description

Barrett Financial Group is seeking a Customer Resolution Specialist for their Chandler, AZ location. The role involves managing customer complaints, ensuring proper documentation and communication to provide effective resolutions.

The ideal candidate will have strong organizational skills, attention to detail, and a genuine passion for assisting customers. This is a full-time position with a schedule from Monday to Friday, 8:00 AM to 5:00 PM.