Remote Travel Support Specialist

PedrosVacations; Augusta (GA); Remote; USD 36,000 - 48,000; Full time

Job summary

PedrosVacations is seeking a Remote Travel Support Specialist to help clients plan from start to departure. You will assist with researching options, organizing reservations, and communicating important details for a well-coordinated experience.

This fully remote role offers flexible scheduling, comprehensive training, and ongoing support as you guide clients through accommodations, transportation, activities, and itineraries to create memorable trips.

Qualifications

• Experience in customer service or coordination is beneficial but not required.
• Prior hospitality or reservations experience is helpful but not required.
• Ability to manage multiple tasks and stay organized while researching options.

Responsibilities

• Gather client preferences, dates, and planning needs.
• Research accommodations, activities, transportation, and options.
• Support reservation and confirmation processes.
• Organize schedules and itinerary details.
• Provide clients with updates and important information.
• Follow up on pending requests and unanswered questions.
• Review details for accuracy and completeness.
• Help coordinate changes when plans or availability shift.
• Maintain organized client records.
• Provide ongoing assistance throughout the planning process.

Skills

Customer service

Communication

Organization

Research online

Independence

Remote work

Job description

Fully Remote | Flexible Schedule | Training Provided

Support Clients from Planning Through Departure

We're looking for friendly, organized individuals to assist clients with the details that go into creating a well-coordinated experience.

As a Remote Travel Support Specialist, you'll provide customer support, help organize reservations and schedules, research available options, and communicate important information as plans come together. You'll work with a variety of details, which may include accommodations, transportation, activities, destination information, and itinerary timing.

This position is ideal for someone who enjoys helping people, researching solutions, and keeping details organized.

No previous industry experience is required. Training and ongoing support are provided.

Your Role

You may assist with:

• Gathering client preferences, dates, and planning needs
• Researching accommodations, activities, transportation, and other available options
• Supporting reservation and confirmation processes
• Organizing schedules and itinerary details
• Providing clients with updates and important information
• Following up on pending requests and unanswered questions
• Reviewing details for accuracy and completeness
• Helping coordinate changes when plans or availability shift
• Maintaining organized client records
• Providing ongoing assistance throughout the planning process

What Makes a Strong Candidate

We're looking for individuals who are:

• Comfortable communicating with clients
• Organized and attentive to detail
• Dependable with follow-up
• Able to manage several priorities at once
• Comfortable researching information online
• Confident using email and web-based platforms
• Able to work independently in a remote environment
• Patient and solution-focused when something changes
• Willing to learn new systems and processes

Experience in customer service, hospitality, reservations, scheduling, administration, sales support, or coordination may be beneficial, but it is not required.

What You Can Expect

• Fully remote work environment
• Flexible scheduling
• Structured training and onboarding
• Continued guidance and resources
• Access to online planning tools
• Experience in customer support and reservation coordination
• Opportunities to develop communication, research, and organizational skills
• Potential for growth based on consistency and performance

This Could Be a Great Fit If You

Enjoy helping people sort through options and make plans.

Like researching destinations and experiences.

Naturally keep track of confirmations, dates, and important details.

Are comfortable balancing customer interaction with independent work.

Want to develop experience in customer service, hospitality, reservations, and planning support.

Applicant Eligibility

Applicants must be located in an eligible region, including:

United States, United Kingdom, Mexico, Spain, Australia, or select LATAM regions.

Hiring Process

Selected applicants will be invited to a live interview where we'll provide a complete overview of the company, position responsibilities, compensation structure, training, resources, and next steps.

Candidates will also have an opportunity to ask questions about the position during the interview.