Remote Client Support Representative

SWEET CAROLINA TRAVELS; Auburn (AL); Remote; USD 32,000 - 54,000; Full time

Benefits offered by this job

Fully remote

Flexible scheduling

Training & development

Booking tech access

Mentorship

Job summary

Sweet Carolina Travels is seeking Reservation Services Coordinators for a fully remote role in the United States. You will help travelers research destinations and options, assist with reservations, and provide professional service throughout the planning process.

This position emphasizes independent work, clear communication, and ongoing training to develop customer-service, reservation, and market knowledge while building lasting client relationships.

Qualifications

• Must be 18 years of age or older.
• Must reside in an eligible U.S. state.
• Strong communication and customer-service skills.
• Basic computer and internet skills.
• Comfortable communicating by phone, email, and online platforms.
• Ability to stay organized and manage multiple requests.
• Self-motivated and comfortable working remotely.
• Previous customer service or reservations experience is helpful but not required.
• Willingness to complete required training.

Responsibilities

• Assist customers with researching and comparing destination, accommodation, cruise, resort, and vacation options.
• Provide professional customer service throughout the planning and reservation process.
• Coordinate reservations and maintain accurate customer information.
• Communicate important reservation details, policies, deadlines, and updates.
• Respond to customer questions through phone, email, text, or online communication.
• Follow up with customers before and after reservations are completed.
• Maintain organized records and documentation.
• Participate in ongoing training and professional development.
• Build strong customer relationships that encourage repeat business and referrals.
• Stay informed about destinations, suppliers, promotions, and industry updates.

Skills

Strong communication

Customer-service

Organization

Remote work

Self-motivated

Phone/email chat

Training willingness

Basic computer skills

Independent work

Job description

We are seeking motivated, organized, and customer-focused individuals to join our growing team as Reservation Services Coordinators. This remote opportunity is ideal for individuals who enjoy helping others, researching options, communicating with customers, and coordinating memorable experiences.

Key Responsibilities

• Assist customers with researching and comparing destination, accommodation, cruise, resort, and vacation options.

• Provide professional customer service throughout the planning and reservation process.

• Coordinate reservations and maintain accurate customer information.

• Communicate important reservation details, policies, deadlines, and updates.

• Respond to customer questions through phone, email, text, or online communication.

• Follow up with customers before and after reservations are completed.

• Maintain organized records and documentation.

• Participate in ongoing training and professional development.

• Build strong customer relationships that encourage repeat business and referrals.

• Stay informed about destinations, suppliers, promotions, and industry updates.

Qualifications

• Must be 18 years of age or older.

• Must reside in an eligible U.S. state.

• Strong communication and customer-service skills.

• Basic computer and internet skills.

• Comfortable communicating by phone, email, and online platforms.

• Ability to stay organized and manage multiple customer requests.

• Self-motivated and comfortable working independently in a remote environment.

• Previous customer service, hospitality, reservations, sales, or administrative experience is helpful but not required.

• Willingness to complete required training.

What We Offer

• Fully remote environment.

• Flexible scheduling.

• Training and ongoing professional development.

• Access to industry resources and booking technology.

• Mentorship and team support.

• Opportunities to develop customer service, reservation, marketing, and business-building skills.

• Potential to build repeat and referral clientele.

We are looking for dependable individuals who take customer service seriously and are ready to learn. If you enjoy helping people, researching destinations and experiences, and coordinating the details that make vacations easier, we encourage you to apply.