Customer Research Analyst (REMOTE)

Abercrombie and Fitch Co.; Columbus (OH); Remote; USD 80,000 - 100,000; Full time

Job summary

A leading fashion retail company is seeking a Customer Insights professional to drive research initiatives and influence business strategies. The role offers a competitive salary, flexible work-from-home options, and a comprehensive benefits package. Ideal candidates will have a strong background in customer research and analytics, with opportunities for career advancement in a supportive culture.

Benefits

Flexible work-from-home options

Comprehensive benefits package

Incentive bonus program

Opportunities for career advancement

Qualifications

• 4-5 years in customer/marketing research, analytics, or a related role.
• 2+ years of experience conducting primary quantitative and qualitative research.

Responsibilities

• Execute primary research initiatives, including writing briefs and programming surveys.
• Influence business actions using customer insights derived from research.
• Collaborate with cross-functional teams to create a cohesive customer narrative.

Skills

Communication

Project Management

Education

4-year college degree

Job description

Employer Industry: Fashion Retail

Why consider this job opportunity:
- Salary up to $100,000
- Incentive bonus program to reward your contributions
- Flexible work-from-home options, including “work from anywhere” days
- Comprehensive benefits package including medical, dental, and vision insurance
- Opportunities for career advancement, with a strong emphasis on promoting from within
- Supportive company culture that celebrates individuality and community involvement

What to Expect (Job Responsibilities):
- Execute primary research initiatives, including writing briefs, programming surveys, and delivering impactful reports
- Influence business actions using customer insights derived from primary and secondary research
- Collaborate with cross-functional analytics and insights teams to create a cohesive customer narrative
- Contribute to the evolution of the Customer Insights discipline by implementing new research technologies and techniques
- Manage additional responsibilities such as project management, report cataloguing, and brand health tracking

What is Required (Qualifications):
- 4-year college degree or equivalent experience
- 4-5 years in customer/marketing research, analytics, or a related role
- 2+ years of experience conducting primary quantitative and qualitative research
- Proven ability to independently drive projects to conclusion and work effectively with cross-functional partners
- Excellent verbal and written communication skills

How to Stand Out (Preferred Qualifications):
- Experience working in a retail/eCommerce environment
- Methodological expertise with advanced quantitative methodologies such as segmentation and longitudinal brand tracking
- Comfort in moderating qualitative engagements such as focus groups and in-depth interviews

#FashionRetail #CustomerResearch #RemoteWork #CareerOpportunity #CompetitiveBenefits

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