Customer Representative Agent

Getaway Travel Agency; Salem (OR); Remote; Full time

Benefits offered by this job

Flexible scheduling

Travel perks

Exclusive industry discounts

Ongoing training

Job summary

A travel agency in Salem, Oregon is seeking a Travel Customer Representative to support clients through their travel journey. Responsibilities include responding to inquiries, managing bookings, and ensuring customer satisfaction. The ideal candidate will have exceptional communication skills and a strong customer service background, particularly in travel or hospitality. This remote role offers flexible scheduling, growth opportunities, travel perks, and a supportive team environment.

Qualifications

• Strong customer service experience in travel or hospitality is preferred.
• Excellent communication skills, both verbal and written.
• Proactive and organized with a high attention to detail.

Responsibilities

• Respond promptly and professionally to client inquiries via various platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about travel documents and agency policies.

Skills

Verbal and written communication skills

Customer service experience

Attention to detail

Comfortable with technology

Job description

Salem, Oregon, United States Customer Representative

About the job Travel Customer Representative

As a Travel Customer Representative, you will play a key role in supporting our clients throughout their travel journey from the moment they book to the moment they return home. You will assist with inquiries, resolve issues, provide booking updates, and ensure that every interaction reflects our commitment to exceptional service.

Key Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Ideal Candidate

• Excellent verbal and written communication skills.
• Strong customer service experience (preferably in travel or hospitality).
• Organized, dependable, and proactive with a high attention to detail.
• Comfortable with technology and quick to learn booking platforms and systems.
• Passion for travel and helping others plan unforgettable experiences.
• 100% remote work with flexible scheduling.
• Opportunities for growth within the agency.
• Travel perks and exclusive industry discounts.
• Supportive team environment with ongoing training.

If you're enthusiastic about travel and love creating memorable experiences for others, we'd love to hear from you. Apply today and start your journey with Viaja con Andrea!