Customer Representative Agent

Getaway Travel Agency; Portland (OR); Remote; USD 35,000 - 50,000; Full time

Benefits offered by this job

Travel perks and exclusive industry discounts

Opportunities for growth

Supportive team environment with ongoing training

Job summary

A leading travel agency is seeking a Customer Representative to support clients throughout their travel journey. You will respond to inquiries, assist with bookings, and ensure excellent service. The ideal candidate has strong communication and customer service skills, is organized and proactive, and has a passion for travel. This position offers the flexibility of 100% remote work, travel perks, and opportunities for growth. Join a supportive team and help create memorable experiences for others.

Qualifications

• Experience in customer service, preferably in travel or hospitality.
• Ability to respond professionally to inquiries.
• Comfort in handling complaints with problem-solving skills.

Responsibilities

• Respond to client inquiries via email, phone, and messages.
• Assist with travel bookings, changes, and cancellations.
• Provide information about destinations and policies.
• Follow up with clients to confirm trip details.
• Handle customer concerns with empathy.

Skills

Excellent verbal and written communication skills

Strong customer service experience

Organized and dependable

Proactive with attention to detail

Comfortable with technology

Passion for travel

Job description

Portland, Oregon, United States Customer Representative

About the job Customer Representative

About the job Travel customer representative

As a Travel Customer Representative, you will play a key role in supporting our clients throughout their travel journey from the moment they book to the moment they return home. You will assist with inquiries, resolve issues, provide booking updates, and ensure that every interaction reflects our commitment to exceptional service.

Key Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Ideal Candidate

• Excellent verbal and written communication skills.
• Strong customer service experience (preferably in travel or hospitality).
• Organized, dependable, and proactive with a high attention to detail.
• Comfortable with technology and quick to learn booking platforms and systems.
• Passion for travel and helping others plan unforgettable experiences.
• 100% remote work with flexible scheduling.
• Opportunities for growth within the agency.
• Travel perks and exclusive industry discounts.
• Supportive team environment with ongoing training.

If you\'re enthusiastic about travel and love creating memorable experiences for others, we\'d love to hear from you. Apply today and start your journey with Viaja con Andrea!