Customer Representative Agent

Getaway Travel Agency; Beaverton (OR); Remote; USD 35,000 - 50,000; Full time

Benefits offered by this job

Travel perks and exclusive industry discounts

Flexible scheduling

Ongoing training and growth opportunities

Job summary

A travel service provider located in Beaverton, Oregon, is looking for a Travel Customer Representative to support clients throughout their travel journeys. The ideal candidate will have excellent communication and customer service skills and be comfortable with technology. Responsibilities include responding to inquiries, assisting with bookings and cancellations, and ensuring client satisfaction. This position is fully remote with flexible scheduling and offers travel perks and training opportunities.

Qualifications

• Must have strong customer service experience, preferably in travel or hospitality.
• Excellent communication skills are essential for this role.
• Attention to detail and organizational skills are required.

Responsibilities

• Respond promptly to client inquiries via email, phone, and messaging.
• Assist with travel bookings, changes, cancellations, and requests.
• Provide accurate information on destinations and agency policies.
• Follow up with clients to confirm trip details.

Skills

Excellent verbal and written communication skills

Strong customer service experience

Organizational skills

Proactive with attention to detail

Comfortable with technology

Passion for travel

Job description

Beaverton, Oregon, United States

Overview

Travel customer representative

As a Travel Customer Representative, you will play a key role in supporting our clients throughout their travel journey from the moment they book to the moment they return home. You will assist with inquiries, resolve issues, provide booking updates, and ensure that every interaction reflects our commitment to exceptional service.

Key Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Ideal Candidate

• Excellent verbal and written communication skills.
• Strong customer service experience (preferably in travel or hospitality).
• Organized, dependable, and proactive with a high attention to detail.
• Comfortable with technology and quick to learn booking platforms and systems.
• Passion for travel and helping others plan unforgettable experiences.
• 100% remote work with flexible scheduling.
• Opportunities for growth within the agency.
• Travel perks and exclusive industry discounts.
• Supportive team environment with ongoing training.

If you're enthusiastic about travel and love creating memorable experiences for others, we'd love to hear from you. Apply today and start your journey with Viaja con Andrea!