Customer Representative

Inspired; Salem (MA); Teletrabalho; USD 35 000 - 55 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Travel perks

Exclusive industry discounts

Supportive team environment with ongoing training

Resumo da oferta

A travel agency is seeking a Travel Customer Representative to support clients throughout their travel journey. Responsibilities include responding to inquiries, assisting with bookings, and providing accurate travel information. Ideal candidates should have strong communication skills, experience in customer service (preferably in travel or hospitality), and a passion for helping others plan their journeys. This position offers remote work flexibility along with growth opportunities and travel perks.

Qualificações

• Excellent verbal and written communication skills.
• Strong customer service experience, preferably in travel or hospitality.
• Organized, dependable, proactive, and detail-oriented.
• Comfortable with technology and quick to learn booking platforms.
• Passion for travel and helping others.

Responsabilidades

• Respond promptly to client inquiries via email, phone, and messaging.
• Assist with travel bookings, changes, cancellations, and requests.
• Provide accurate information about travel documents and policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns with empathy and problem-solving skills.

Descrição da oferta de emprego

About the job Travel customer representative

As a Travel Customer Representative, you will play a key role in supporting our clients throughout their travel journey from the moment they book to the moment they return home. You will assist with inquiries, resolve issues, provide booking updates, and ensure that every interaction reflects our commitment to exceptional service.

Key Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Ideal Candidate

• Excellent verbal and written communication skills.
• Strong customer service experience (preferably in travel or hospitality).
• Organized, dependable, and proactive with a high attention to detail.
• Comfortable with technology and quick to learn booking platforms and systems.
• Passion for travel and helping others plan unforgettable experiences.
• 100% remote work with flexible scheduling.
• Opportunities for growth within the agency.
• Travel perks and exclusive industry discounts.
• Supportive team environment with ongoing training.

If you're enthusiastic about travel and love creating memorable experiences for others, we'd love to hear from you. Apply today and start your journey with Viaja con Andrea!