Customer Representative

Inspired; West Pittsburg (PA); À distance; USD 36 000 - 48 000; Plein temps

Avantages offerts par ce poste

Travel perks and exclusive discounts

Flexible scheduling

Ongoing training and support

Opportunities for growth

Résumé du poste

A leading travel agency is looking for a Travel Customer Representative to support clients through their travel journey, from booking to return. Responsibilities include responding to inquiries, assisting with travel bookings and changes, and ensuring a high level of customer satisfaction. The ideal candidate will have strong communication skills and a passion for travel. This position offers 100% remote work, flexible scheduling, and numerous growth opportunities.

Qualifications

• Excellent verbal and written communication skills required.
• Strong customer service experience preferred in travel or hospitality.
• Organized and dependable with high attention to detail.
• Comfortable with technology and learning booking platforms quickly.
• Travel enthusiast passionate about helping others plan unforgettable experiences.

Responsabilités

• Respond promptly to client inquiries via email, phone, and messaging.
• Assist with travel bookings, changes, cancellations, and requests.
• Provide accurate information about travel documents and policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Connaissances

Verbal communication skills

Written communication skills

Customer service experience

Attention to detail

Comfort with technology

Description du poste

About the job Travel customer representative

As a Travel Customer Representative, you will play a key role in supporting our clients throughout their travel journey from the moment they book to the moment they return home. You will assist with inquiries, resolve issues, provide booking updates, and ensure that every interaction reflects our commitment to exceptional service.

Key Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Ideal Candidate

• Excellent verbal and written communication skills.
• Strong customer service experience (preferably in travel or hospitality).
• Organized, dependable, and proactive with a high attention to detail.
• Comfortable with technology and quick to learn booking platforms and systems.
• Passion for travel and helping others plan unforgettable experiences.
• 100% remote work with flexible scheduling.
• Opportunities for growth within the agency.
• Travel perks and exclusive industry discounts.
• Supportive team environment with ongoing training.

If you're enthusiastic about travel and love creating memorable experiences for others, we'd love to hear from you. Apply today and start your journey with Viaja con Andrea!