Customer Representative

Inspired; Providence (NC); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Flexible scheduling

Travel perks

Supportive team environment

Job summary

A travel agency is seeking a Travel Customer Representative to support clients in their travel journeys. This role involves responding to inquiries, assisting with bookings, and ensuring client satisfaction. The ideal candidate has excellent communication skills, a passion for travel, and experience in customer service. Additionally, this position offers remote work flexibility, growth opportunities within the agency, and travel perks. Apply today to join a supportive team dedicated to exceptional service.

Qualifications

• Experience in customer service, preferably in travel or hospitality.
• Strong communication skills for client interaction.
• Ability to manage multiple tasks in a remote environment.

Responsibilities

• Respond to client inquiries through various channels.
• Assist with travel bookings and changes.
• Provide destination information and agency policies.
• Follow up with clients to confirm trip details.
• Address customer concerns with empathy.

Skills

Excellent verbal and written communication skills

Strong customer service experience

Organized and dependable

Comfortable with technology

Attention to detail

Job description

Providence, North Carolina, United States

About the job Travel customer representative

As a Travel Customer Representative, you will play a key role in supporting our clients throughout their travel journey from the moment they book to the moment they return home. You will assist with inquiries, resolve issues, provide booking updates, and ensure that every interaction reflects our commitment to exceptional service.

Key Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Ideal Candidate

• Excellent verbal and written communication skills.
• Strong customer service experience (preferably in travel or hospitality).
• Organized, dependable, and proactive with a high attention to detail.
• Comfortable with technology and quick to learn booking platforms and systems.
• Passion for travel and helping others plan unforgettable experiences.
• 100% remote work with flexible scheduling.
• Opportunities for growth within the agency.
• Travel perks and exclusive industry discounts.
• Supportive team environment with ongoing training.

If you're enthusiastic about travel and love creating memorable experiences for others, we'd love to hear from you. Apply today and start your journey with Viaja con Andrea!