Customer Representative

Inspired; Orange (CT); Remote; USD 30,000 - 50,000; Full time

Benefits offered by this job

Travel perks and exclusive industry discounts

Flexible scheduling

Ongoing training

Job summary

A travel agency is seeking a Travel Customer Representative to provide exceptional support throughout clients' travel journeys. You will respond to inquiries, assist with bookings, and ensure satisfaction while showcasing your passion for travel. Excellent communication skills and customer service experience are crucial. This position is 100% remote with flexible scheduling and offers opportunities for growth within the agency, along with industry perks and discounts.

Qualifications

• Excellent communication skills needed for client inquiries.
• Customer service experience, preferably in travel or hospitality.
• Attention to detail and proactive organizational skills.
• Comfort with technology for booking platforms.
• Enthusiasm for travel.

Responsibilities

• Respond to client inquiries via email, phone, and messaging.
• Assist with travel bookings, changes, cancellations.
• Provide information about destinations and policies.
• Confirm trip details and client satisfaction.
• Address concerns or complaints with empathy.

Skills

Excellent verbal and written communication skills

Strong customer service experience

Organized and dependable

Comfortable with technology

Passion for travel

Job description

About the job Travel customer representative

As a Travel Customer Representative, you will play a key role in supporting our clients throughout their travel journey from the moment they book to the moment they return home. You will assist with inquiries, resolve issues, provide booking updates, and ensure that every interaction reflects our commitment to exceptional service.

Key Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Ideal Candidate

• Excellent verbal and written communication skills.
• Strong customer service experience (preferably in travel or hospitality).
• Organized, dependable, and proactive with a high attention to detail.
• Comfortable with technology and quick to learn booking platforms and systems.
• Passion for travel and helping others plan unforgettable experiences.
• 100% remote work with flexible scheduling.
• Opportunities for growth within the agency.
• Travel perks and exclusive industry discounts.
• Supportive team environment with ongoing training.

If you're enthusiastic about travel and love creating memorable experiences for others, we'd love to hear from you. Apply today and start your journey with Viaja con Andrea!