Customer Relationship Manager

Crown Data Systems; Atlanta (GA); On-site; USD 54,000 - 91,000; Full time

Job summary

Join a leading company as a Customer Relationship Manager in Atlanta, GA, where you'll manage customer accounts, drive adoption, and enhance satisfaction. Collaborate with sales and support teams to ensure exceptional service and growth opportunities for clients. This entry-level role offers a chance to make a significant impact in the transportation management software industry.

Benefits

Growth Opportunity

Supportive Team

Mission-Driven Culture

Qualifications

• 2+ years of B2B account management, customer success, or sales experience.
• Experience in software, transportation, or logistics is a plus.

Responsibilities

• Manage a portfolio of entry-level Crown Express customers.
• Identify and close opportunities to grow accounts.
• Provide product training and share best practices.

Skills

Communication

Problem Solving

Relationship Building

Education

Bachelor’s degree in Business

Bachelor’s degree in Marketing

Bachelor’s degree in Communications

Tools

Salesforce

Job description

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Location: Atlanta, GA with limited travel for training and events

At Crown Data Systems, we deliver transportation management software (TMS) that helps trucking companies specializing in air freight and local cartage streamline dispatching, tracking, billing, customer communication, and more. Our software is purpose-built for the first and final mile, with direct integrations to leading freight forwarders that enhance visibility and operational efficiency.

As a Customer Relationship Manager, you’ll manage a portfolio of entry-level Crown Express customers. You’ll be responsible for implementation, driving adoption, solving problems, and uncovering growth opportunities within your accounts. You’ll collaborate closely with our Sr. Regional Sales Managers and Support team to deliver an exceptional experience for every customer.

Key Responsibilities:

• Customer Success & Retention: Serve as the main point of contact for Crown Express accounts. Guide customers through implementation, ensure product adoption, and proactively manage ongoing relationships.
• Upsell & Expansion: Identify and close opportunities to grow accounts through additional users, features, and service add-ons.
• Customer Education: Provide product training and share best practices to help customers get the most out of the Crown Express platform.
• Health Monitoring: Track customer usage and engagement, flag risks early, and take action to retain accounts and boost satisfaction.
• Reporting & Communication: Maintain accurate account data in Salesforce. Prepare and present regular updates on account performance, upsells, and retention metrics to sales leadership.
• Team Collaboration: Work with Sales, Support, and Product teams to ensure customers have what they need for long-term success.

What Success Looks Like:

• Customer Retention: High customer retention across your Crown Express accounts
• Customer Growth: Growth of existing accounts through proactive upselling
• Customer Satisfaction: Strong customer engagement and satisfaction
• Strong Collaboration: Clear communication and accountability across internal teams

Qualifications:

• Experience: 2+ years of B2B account management, customer success, or sales experience
• Skills: Strong communication, problem-solving, and relationship-building skills
• Tools: Proficiency with CRM systems (Salesforce preferred)
• Education: Bachelor’s degree in Business, Marketing, Communications, or related field (or equivalent work experience)
• Industry Knowledge: Experience in software, transportation, or logistics is a plus

Why Join Crown Data Systems?

• Specialized Impact: Work with a market leader solving critical challenges in air freight and last-mile delivery.
• Growth Opportunity: Play a pivotal role in expanding and retaining our fast-growing Crown Express customer base.
• Supportive Team: Join a team that values collaboration, innovation, and doing right by our customers.
• Mission-Driven Culture: Be part of a company where integrity, customer care, and excellence guide everything we do.

Ready to build customer relationships that last?

Apply today to join Crown Data Systems as a Customer Relationship Manager.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Software Development

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