Customer Relationship Management Business Analyst

Apexon; Pennsylvania; Remote; USD 40,000 - 64,000; Full time

Job summary

Apexon is seeking a detail-oriented administrative contractor to support project teams in a remote capacity. You will triage daily CRM tasks, generate reports, and coordinate TFS and email triage to keep projects on track.

You will communicate with teams, maintain schedules, and manage knowledge assets using SharePoint and common office tools, with a focus on accuracy and timely delivery. Previous experience in professional services or consulting is a plus; Bachelor’s Degree preferred; strong

Qualifications

• Ability to work in a team environment that is process-oriented and deadline-driven.
• Ability to work during client business hours (8 AM – 5 PM ET) with flexibility upon request.
• Professional oral and written communication skills.
• Strong attention to detail and organizational skills.
• Basic software or application skills to complete the job successfully, including proficiency in word processing, Excel, presentation creation tools, and Internet research tools.
• Strong problem-solving skills with experience exercising mature judgment.
• Maintain and help coordinate project schedules, including sending meeting invites and reserving conference rooms.
• Maintain knowledge management, including SharePoint or any other government-approved electronic repositories.

Responsibilities

• Daily CRM triaging; Daily CRM reporting; Daily TFS and email triaging.
• Will include frequent CRM reporting and triaging tasks; coordination of TFS and email triaging.
• Remote work expectations: able to perform duties offsite as required.

Skills

Teamwork

Process-oriented

Deadline-driven

Client communication during business

Oral and written communication

Attention to detail

General IT skills

Problem solving

Project scheduling

Knowledge management (SharePoint)

Education

Bachelor’s Degree

Tools

Word processing

Excel

Presentation tools

Internet research

SharePoint

Job description

• Ability to work in a team environment that is process-oriented and deadline-driven.


• Ability to work during client business hours (8 AM – 5 PM ET) with flexibility upon request Ability to manage multiple project tasks effectively and efficiently Communicate with team to delegate task and provide status of project activities.


• Professional oral and written communication skills.


• Strong attention to detail and organizational skills.


• Basic software or application skills to complete the job successfully, including proficiency in word processing, Excel, presentation creation tools, and Internet research tools.


• Strong problem-solving skills with experience exercising mature judgment.


• Maintain and help coordinate project schedules, including sending meeting invites and reserving conference rooms.


• Maintain knowledge management, including SharePoint or any other government-approved electronic repositories

Preferred Skills

• Prior professional services or consulting experience; customer service experience; administrative assistance experience; Bachelor’s Degree\"

Responsibilities

• \"Daily CRM triaging; Daily CRM reporting; Daily TFS and email triaging Daily CRM triaging; Daily CRM reporting Daily TFS and email triaging Daily CRM triaging\"


• Expected Deliverable(s) \"Daily CRM triaging Daily CRM reporting Daily TFS and email triaging \" Will the contractor's services be onsite work or remote work? Remote