CRM Administrator

Cherry Bekaert Recruiting & Staffing Services; Arlington (VA); On-site; USD 60,000 - 80,000; Full time

Job summary

Cherry Bekaert Recruiting & Staffing Services in Arlington, VA is seeking an entry-level CRM Administrator to support day-to-day CRM operations, including user access, license management, data quality monitoring, and basic troubleshooting.

You will develop reports and dashboards in Excel and PowerPoint, assist with training and documentation, and collaborate with IT, Contracts, and Accounting to resolve system issues and improve workflows. This is a great stepping stone in business ops.

Qualifications

• Bachelor's degree required.
• 1–2 years of experience in CRM administration, business operations, sales operations, reporting, business development support, or related field.
• Analytical mindset with ability to gather, organize, and interpret data to support decisions.
• Proficiency in Microsoft Office applications, particularly Excel and PowerPoint.
• Familiarity with Salesforce or another CRM platform preferred.
• Interest in learning CRM administration, reporting tools, and business development processes.
• Exposure to Federal government contracting, business development, or professional services environments is a plus but not required.

Responsibilities

• Support day-to-day administration of CRM tools: user access, license management, data quality monitoring, and basic troubleshooting.
• Develop and maintain recurring and ad hoc reports for internal stakeholders in Excel, PowerPoint, and other formats.
• Assist with creating and updating dashboards and reporting tools.
• Help maintain pipeline data accuracy by addressing data quality issues across the organization.
• Support opportunity tracking activities with owners to ensure CRM records are complete and accurate.
• Provide user support and training for Salesforce and other CRM systems, including training sessions and guides.

Skills

CRM administration

Data analysis

Reporting

Education

Bachelor's degree

Tools

Salesforce

Excel

PowerPoint

Job description

• Support the day-to-day administration of the organization’s CRM tools, including user access, license management, data quality monitoring, and basic troubleshooting
• Develop and maintain recurring and ad hoc reports, preparing data in Excel, PowerPoint, and other formats for internal stakeholders
• Assist with creating and updating dashboards and reporting tools
• Help maintain pipeline data accuracy by identifying and resolving data quality issues in coordination with staff across the organization
• Support opportunity tracking activities, including coordinating with opportunity owners to ensure CRM records are complete and accurate
• Provide user support and training for Salesforce and other CRM systems, including assisting with training sessions and maintaining user guides, FAQs, and other reference materials
• Partner with internal teams such as IT, Contracts, and Accounting to help resolve system issues and support cross-functional initiatives
• Assist with documenting and implementing improvements to CRM processes and workflows
• Provide general support to the Corporate Growth team, including research, compliance documentation, meeting coordination, and other administrative or operational tasks as needed

Qualifications

• Bachelor's degree required
• 1-2 years of experience in CRM administration, business operations, sales operations, reporting, business development support, or a related field
• Analytical mindset with the ability to gather, organize, and interpret data to support business decisions
• Proficiency in Microsoft Office applications, particularly Excel and PowerPoint
• Familiarity with Salesforce or another CRM platform preferred
• Interest in learning CRM administration, reporting tools, and business development processes
• Exposure to Federal government contracting, business development, or professional services environments is a plus but not required