Customer Relationship Liaison

Apria-Healthcare; Honolulu (HI); On-site; USD 30,307 - 34,440; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

401(k) Plan

Flex spending accounts

Life insurance

Disability coverage

Job summary

Accendra Health is seeking an organized account manager to maintain relationships with current accounts and coordinate order processing. The role emphasizes timely responses to customer needs, documentation, and clear communication about financial obligations with patients before scheduling.

The position involves working with medical groups to promote products and services, ensuring smooth renewals, and supporting quality initiatives. Strong MS Office skills and healthcare exposure are valued.

Qualifications

• High School diploma required; at least 2 years of related experience is preferred.
• Strong communication and problem-solving skills essential for account management.
• Proficiency with MS Office tools and basic data handling capabilities.

Responsibilities

• Acts as a single point of contact for a specific account and handles inquiries promptly.
• Consults with clients and referral sources on products and needed equipment.
• Obtains documentation for orders and coordinates with branches for processing.
• Maintains account follow-ups, verifies orders, and communicates financial obligations.
• Assesses patient needs and promotes company products during office visits.
• Troubleshoots with medical groups and other departments to resolve issues.
• Supports in transitions and coordination with physicians and medical groups.
• Participates in quality improvement initiatives as requested.

Skills

Communication

Problem solving

Business acumen

English language

MS Office suite

Education

High School diploma

Tools

Access

Excel

PowerPoint

MS Project

Visio

Word

Job description

At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve.With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials.If you’re interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life.JOB SUMMARYThis role maintains relationships and favorable contacts with current accounts.The anticipated hourly range for this position is $22-25/hour. The actual compensation offered may vary based on job-related factors such as experience, skills, education, and location.ESSENTIAL DUTIES AND RESPONSIBILITIESActs as a single point of contact for a specific account.Handles customer needs and complaints in a timely manner.Consult with clients and referral sources on products and necessary equipment.Obtains all documentation to be scanned and batched at the BranchManages all follow-up functions with the account, post set-up.Oversight of all transactions coming from a specific account, including all referrals.Obtains all needed documentation for orders to be entered into the systemContacts patients to confirm orders and communicate any financial obligations before referral for schedulingAssess patient needs and promotes company products/services at office visitsResolves issues by identifying problems and coordinating appropriate solutions.Troubleshoots with the medical groups and any relevant on-site departments if issues arise.Assists medical groups and/or other provider groups regarding products and services available under the contract.Assists in the utilization process as well as transitioning members for capitation switch outs.Coordinates with physicians and medical groups.Identifies and develops strategic relationships within the institution that will enhance patient care.Participates in the institution’s quality assurance/performance improvement initiatives as requested.Perform timely follow up on renewal authorizations to maintain reimbursementPerform follow up on outstanding CMN’s, Renewal CMN’s, and prescriptions.OTHER DUTIESPerforms other duties as required.SUPERVISORY RESPONSIBILITIESN/AMINIMUM REQUIRED QUALIFICATIONSEducation and/or ExperienceHigh School diploma requiredAt least 2 years of related experienceCertificates, Licenses, Registrations or Professional DesignationsN/ASKILLS, KNOWLEDGE AND ABILITIESBusiness AcumenProblem Solving/AnalysisCommunication ProficiencyPersonal Effectiveness/CredibilityComputer SkillsBasic skills in Access, Excel, PowerPoint, MS Project, Visio, WordLanguage SkillsEnglish (reading, writing, verbal)Mathematical SkillsBasic level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet dataOther SkillsxxxPHYSICAL DEMANDSWhile performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. Specific vision requirements of this job include close vision and distance vision. Must be able to travel by plane and automobile (if applicable).WORK ENVIRONMENTWhile performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Teammate BenefitsAs an Accendra Health employee, you have choices to fit your life. Our comprehensive benefits program is designed to meet you where you are — through all of life’s stages. We’ve got you and your family covered with benefits that support your health, finances, and overall wellness.Our benefits program includes:Medical, dental, and vision care coveragePaid time off plan401(k) PlanFlexible Spending AccountsBasic life insuranceShort-and long-term disability coverageAccident insuranceTeammate Assistance ProgramPaid parental leaveDomestic partner benefitsMental, physical, and financial well-being programsIf you feel this opportunity could be the next step in your career, we encourage you to apply.Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.Note: Accendra is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at our Company via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of our Company. No fee will be paid in the event the candidate is hired by our Company as a result of the referral or through other means.#AccendraHealth