Customer Relationship Executive - US Public Sector

Iron Mountain Incorporated; Herndon (VA); Hybrid; USD 142,000 - 189,000; Full time

Benefits offered by this job

Competitive compensation

Health & retirement plans

Paid time off

Flexible work options

Learning & growth

Job summary

Iron Mountain Incorporated seeks a strategic Customer Relationship Executive for the Federal Contracting team to manage end-to-end relationships with civilian agencies, driving growth and ensuring contract success. You will liaise with agency leaders and internal teams to align solutions with mission needs and policy requirements.

Required is 10–15+ years in federal markets, strong acquisition knowledge, and a proven ability to influence at the C-suite level; a Bachelor’s degree is expected,

Qualifications

• 10–15+ years in the Federal Market (Civilian Agencies).
• 5+ years in mid-to-large account relationship management for a Federal contractor.
• Strong knowledge of GSA schedules, OTAs, and strategic subcontracting.
• Ability to engage and influence at the C-suite level and translate complex concepts into clear value propositions.

Responsibilities

• Drive account growth and portfolio success for civilian agencies to maximize market share.
• Collaborate across Senior Leadership and internal teams to align solutions with agency needs.
• Represent Iron Mountain at industry days, vendor outreach sessions, and government-sponsored events.

Skills

C-suite engagement

Federal market experience

Account relationship management

Acquisition strategy knowledge

Communication skills

Education

Bachelor's degree in IT / Business / Communications

Job description

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let’s start the conversation.

Iron Mountain is seeking a highly strategic and motivated Customer Relationship Executive to join our Federal Contracting team. In this role, you will be responsible for the end-to-end management of strategic customer relationships within the Federal Market to drive business growth and ensure comprehensive contract success. You will serve as the essential “voice of the customer” directly to Iron Mountain’s executive leadership team. Our dynamic Federal Contracting team focuses on aligning innovative solutions with unique agency-specific challenges, working cross-functionally to turn complex opportunities into long-term organizational success.

What You’ll Do

• Drive Account Growth and Portfolio Success: Own the end-to-end strategy for civilian agencies to maximize market share growth, successfully shifting partnerships from sub-contractor to Prime positions while consistently achieving high proposal win rates and contract renewal rates.
• Collaborate across Senior Leadership and Internal Teams: Act as the strategic liaison between high-ranking agency officials, including the Senior Executive Service, and internal teams—including Sales, Business Line Subject Matter Experts, Operations, Contracts, Legal, and Enterprise Information Technology—to align solutions with agency needs.
• Represent the Brand and Build Market Intelligence: Identify, cultivate, and maintain robust relationships with key government decision-makers by actively representing Iron Mountain at industry days, vendor outreach sessions, and government-sponsored events.

What You’ll Bring

• 10–15+ years of dedicated experience in the Federal Market (specifically focusing on Civilian Agencies), including at least 5 years of experience in a mid-to-large-size account relationship management role for a Federal contractor.
• Strong knowledge of complex acquisition strategies, including General Services Administration schedules, Other Transaction Authorities, and strategic subcontracting to partners and system integrators.
• Proven ability to engage and influence at the C-suite level, utilizing an extensive network of current and former senior government leaders alongside the communication skills necessary to translate complex technical concepts into clear value propositions.
• A Bachelor’s degree in Information Technology, Business Administration, Communications, or a related field (an active Top Secret security clearance and/or background as a former senior-level government official is highly desirable).

What We Offer (Benefits)

• Competitive compensation and benefits aligned with experience.
• Comprehensive health, wellness, and retirement plans.
• Generous paid time off and scheduled holidays.
• Flexible work options to support healthy work-life balance.
• Robust opportunities for continuous learning and professional growth.

If you are a visionary relationship builder ready to drive meaningful growth in the Federal sector, we want to hear from you.

Reasonably expected salary range: $142,100.00 - $189,400.00

Please note that an employee's starting salary may vary based on a variety of factors.

Where State, Municipal, Provincial, Territorial or other legal minimum wages exceed the federal minimum wage, employees are entitled to the higher rate.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to [e-mail].

See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts.

Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

Take a look at our history here.