Customer Relationship Associate (Teller)
Holmescountychamber
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Benefits offered by this job
Job summary
Qualifications
- High school diploma or equivalent.
- Good computer skills and interpersonal communication skills.
- Ability to operate office equipment, including computer, calculator, copier/fax and scanner.
Responsibilities
- Create memorable customer experiences and promote bank products.
- Handle transactions and maintain customer privacy.
- Participate in organizations and community events.
Skills
Education
Tools
Job description
When you join First Federal Community Bank, you'll find more than a job. You'll find a career. Since 2014, First Federal has been named to American Banker’s Top Community Banks list. This year, we ranked 1st in Ohio and 19th in the Nation for our financial performance and metrics. In order to achieve these high honors, we depend on our team of talented, ambitious people who share our passion for excellence.
Over 125 Years of Expertise
Originally known as the Dover Building and Loan Company of Canal Dover, First Federal Community Bank has been serving Northeast Ohio since 1898. We continue to grow, opening locations in New Philadelphia, Dover, Sugarcreek, Berlin, Mt. Hope, Uhrichsville, and in Jackson Township.
We truly believe banking is as much about people as it is about money. And although our dedication to old‑fashioned customer service will never change, our commitment to innovation is equally strong. We are devoted to continuously updating our products and services, from giving our customers the freedom to deposit checks at home to offering free checking accounts.
Whether our customers are looking to open their first checking account, planning for retirement, or starting their own business, we offer modern convenience and full‑service offerings from retail, commercial, residential and cash management services for business.
Community Commitment
From day one, our motto has been "Investing in Our Community." This means far more than providing superior financial services. It means volunteerism, philanthropy, and leadership throughout the communities we serve. Giving back to our communities is part of the culture for all of our employees. Fundraisers and volunteer hours have been dedicated to a long list of charitable causes, and we are excited to add the Canton and Jackson Township communities to those we serve.
Are you excited to learn and grow with us? We invite you to apply now!
- Position Name: Customer Relationship Associate (Teller)
- Supervisor Name: Financial Center Manager
- FLSA Classification: Non‑Exempt
- Status: Full‑Time
- Location: First Federal Community Bank, 7790 County Road 77, Mt. Hope, OH 44660
As the first face many of our customers see, you create the first impression of who we are and what we believe. You provide memorable customer experiences and service that affirm they are our first priority! You educate customers on solutions for all their financial needs, promote First Federal products and services, and develop relationships with current and potential customers through engaging interactions, in addition to handling personal transactions. You embrace opportunities for ongoing professional development. Your attention to detail and collaboration make you an important member of the First Federal team. You create value in each customer relationship with First Federal Community Bank and demonstrate to non‑customers the reasons First Federal is the premiere financial services provider. Your active participation in organizations and community events demonstrates First Federal’s commitment to Invest in Our Community.
- Teamwork
- Continual Improvement
- Customer Focused
- Confidentiality
- Adaptable
- Accuracy
- Relationship Development
- Resourceful
- Decision‑Making
- Interpersonal Communication
- Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters deposits into computer system
- Cashes checks and processes withdrawals; pays out money after verification of signatures and customer balances
- Receives loan payments and ensures the payment has been processed correctly in the computer system
- Performs a variety of maintenance transactions, such as account holds, stop payments, savings bond transactions and address changes
- Balances cash drawer at end of shift and reports any discrepancies to supervisor as necessary
- Answers basic debit card and internet banking questions
- Demonstrates knowledge of all financial services to promote and cross‑sell bank products and services
- Answers phones and responds promptly and effectively to inquiries
- Effectively utilizes Learning & Development tools and resources
- Ensures the teller station is properly stocked with forms, supplies, etc.
- Reports issues with the computer system and other equipment used at the teller station
- Understands the importance of and follows bank policies and procedures
- Handles confidential information and documents to ensure customer privacy
- Demonstrates accuracy, punctuality, and preparedness
- Attends to the needs of existing and prospective customers. Ensures customer concerns are addressed in a timely manner
- Adheres to high ethical standards, and complies with industry regulations/applicable laws
- Demonstrates an ability to adapt to changing business needs and deadlines with enthusiasm
- Models a high level of integrity and professionalism
- Actively participates in ongoing, personal professional development
- Actively participates in organizations and community events
- Performs other various duties as requested
- High school diploma or equivalent.
- Good computer skills and interpersonal communication skills.
- Ability to operate office equipment, including computer, calculator, copier/fax and scanner equipment.
- Basic knowledge of debits and credits. Ability to multi‑task and adapt to change.
- Successful completion of in‑house training program.
- Ability to travel to various FFCB Financial Centers as needed to ensure adequate staff coverage as needed
- Consistent Schedule: Enjoy the benefits of a fixed schedule, allowing you to plan your life without the unpredictability of rotating shifts.
- Weekends: We are only open a half day on Saturdays and always closed on Sundays, making planning personal activities a breeze!
- Holidays: You will have up to 11 holidays, so you can enjoy the holidays off with family and friends.
- Benefits: Health, Dental, Vision and 401k with Match.
- Paid time Off: Generous amount of paid time off available to you after 90 days employment. We also pay you to volunteer to support non‑profit organizations important to you!
- Professional Growth: We have a dedicated training department at our Dover, Ohio Headquarters committed to your development and also have opportunities for on‑the‑job training for skill building.
- Great Place to Work Perks: Birthday recognition, Milestone anniversary recognition, Annual wellness fair, On‑site fitness center in North Dover
First Federal Community Bank is an equal employment opportunity employer.
Job Type: Full‑Time
Education Level: High School, Bachelors Degree, Associate Degree
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