Financial Service Representative - Massillon

First Federal Community Bank

Massillon (OH)

On-site

USD 34,000 - 42,000

Full time

7 days ago

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Benefits offered by this job

Medical, dental, and vision insurance

401(k) with employer match

Paid time off

Job summary

First Federal Community Bank is seeking a Financial Service Representative in Massillon, OH to create welcoming customer experiences and help clients manage everyday banking needs. You will build trust, answer questions, and recommend First Federal products and services aligned with customers' financial goals.

This role combines new account support, consumer lending, transaction processing, account service, referrals, and community involvement to grow customer relationships and contribute to the

Qualifications

Demonstrated customer service, relationship management, and sales experience.
Ability to learn and explain banking products, policies, and regulatory requirements.
Strong interpersonal, verbal, and written communication skills.

Responsibilities

Delivers an exceptional customer experience.
Welcomes customers and responds to questions promptly and professionally.
Opens and services deposit accounts, completes documentation, and conducts account maintenance.
Makes referrals to lending and other specialists to strengthen relationships.
Processes deposits, withdrawals, payments, transfers, and other transactions accurately.

Skills

Customer focus

Relationship building

Communication

Problem solving

Attention to detail

Cash handling

Banking knowledge

Team collaboration

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Position Name: Financial Service Representative

Supervisor: Financial Center Manager

FLSA Classification: Non-Exempt

Status: Full-Time

Location: Massillon, OH

Hours: Variable, Monday-Saturday

Banking is about people and our team is comprised of some of the best!

JOB SUMMARY:

As a Financial Service Representative, you create welcoming, memorable customer experiences while helping customers confidently manage their everyday banking needs. You build trust, listen carefully, explain options in clear language, and recommend First Federal products and services that support each customer’s financial goals.

This relationship-focused role combines new account support, consumer lending, transaction processing, account service, referrals, and community involvement. You work closely with the Financial Center Manager and teammates to grow customer relationships, achieve Financial Center goals, and deliver the First Federal Way Customer Experience.

You also serve as a visible ambassador for First Federal Community Bank by building relationships with customers, prospective customers, and community partners while demonstrating our commitment to Invest In Our Community.

CORE COMPETENCIES:

Customer Focus

Accuracy & Attention to Detail

Integrity & Confidentiality

Accountability

Problem Solving & Decision Making

Relationship Building

Adaptability & Organization

Community Engagement

Product Knowledge

SPECIFIC RESPONSIBILITIES:

Delivers an Exceptional Customer Experience

Adheres to the First Federal Way Customer Experience standards and supports the First Federal World Class Leadership employee experience

Welcomes existing and prospective customers, listens actively, and responds to questions and concerns promptly, professionally, and respectfully

Builds trust-based relationships by learning about customer needs and providing accurate, easy-to-understand information

Follows up after new account openings and loan closings to thank customers, confirms expectations were met, and identify additional service needs

Maintains a professional, business-appropriate Financial Center environment and models integrity, preparedness, and positive communication

Builds and Deepens Customer Relationships

Uses strong product and service knowledge to identify needs and recommend appropriate First Federal solutions

Opens and services deposit accounts, completes required documentation, and conducts account research and maintenance accurately

Makes thoughtful referrals to mortgage lending, commercial lending, cash management, and other specialists when their expertise can strengthen the customer relationship

Explains product features, benefits, requirements, and next steps clearly without pressuring the customer

Balances customer needs with established goals for relationship growth, new accounts, loans, and referrals

Supports Consumer Lending

Accepts and processes consumer and home equity loan applications in accordance with established procedures

Communicates application status and next steps to customers in a timely and professional manner

Prepares loan closing documentation, completes closings, and follows up afterward to ensure a positive experience

Maintains accurate records and protects confidential customer information throughout the lending process

Processes Transactions and Supports Financial Center Operations

Processes deposits, withdrawals, payments, transfers, and other transactions accurately and efficiently

Assists on the teller line, answers telephone inquiries, and supports teammates in other areas of the Financial Center as needed

Completes required balancing, drawer, vault, ATM, and operational activities within established timeframes, as assigned

Assists with required audits and provides accurate information for internal and external reviews

Prepares or contributes to operational, security, and productivity reports as assigned

Follows security procedures, internal controls, Bank policies, industry regulations, and applicable laws

Contributes to Team and Financial Center Success

Collaborates with the Financial Center Manager and teammates to achieve customer experience, growth, operational, and individual goals

Shares knowledge, supports team workflow, and helps create a collaborative environment where employees and customers can thrive

Adapts positively to changing priorities, business needs, systems, and deadlines

Participates in coaching, training, and professional development to strengthen job knowledge and performance

Demonstrates reliability through consistent attendance, punctuality, accuracy, and preparedness

Represents First Federal in the Community

Participates in community events, organizations, and Bank-sponsored activities that strengthen relationships and increase First Federal’s visibility

Builds professional connections with customers, prospective customers, local businesses, and community partners

Serves as a positive ambassador for First Federal and demonstrates our commitment to Invest In Our Community

Performs other duties as assigned.

QUALIFICATIONS:

High school diploma or equivalent required

Customer service, relationship management, sales, cash-handling, lending, or banking experience preferred. An equivalent combination of education and experience will be considered

Ability to learn and explain banking products, services, policies, procedures, and regulatory requirements

Excellent interpersonal, verbal, and written communication skills

Strong attention to detail, organization, problem-solving, and follow-through

Comfort using Microsoft Office, banking systems, and other business technology

Ability to maintain confidentiality, exercise sound judgment, and uphold high ethical standards

Ability to work a variable schedule Monday through Saturday based on Financial Center needs

WHY CHOOSE FIRST FEDERAL COMMUNITY BANK?

Consistent Schedule: Enjoy a fixed schedule that makes it easier to plan your life.

Weekends: Our Financial Centers are open only a half day on Saturdays and are closed on Sundays.

Holidays: Eligible employees may receive up to 11 paid holidays.

Paid Time Off: Generous paid time off is available after 90 days of employment. We also provide paid volunteer time to support local nonprofit organizations important to you.

Professional Growth: Our dedicated Training Department at our Dover, Ohio headquarters supports development, along with on-the-job learning opportunities.

Benefits: Medical, dental, and vision insurance; employer Health Savings Account contributions; 401(k) with employer match and Safe Harbor contributions; group life and disability insurance; and an Employee Assistance Program with access to mental health resources.