Customer Relationship Assistant

The-Bank-of-Missour; Springfield (MO); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Personal paid time off & holidays

401K & Employee Stock Option Plan

Medical, dental, vision, life and-dis/

Fitness reimbursement

Learning, development and growth

Job summary

The Bank of Missouri is seeking a Customer Relationship Assistant to serve as the first point of contact for customers. You will handle routine transactions, protect customer information, and guide customers on new services with friendly, accurate service.

Balance cash drawers, support team members, and participate in training to grow professionally within a values-driven community bank.

Qualifications

• High school diploma or GED required or equivalent.
• Experience in customer service and cash handling preferred.
• Willingness to learn and grow professionally.

Responsibilities

• Serve as the first point of contact for customers and assist with routine transactions.
• Protect customer information and adhere to confidentiality procedures.
• Actively listen and offer product recommendations to meet customer needs.
• Balance cash drawers according to bank policies and procedures.
• Engage with customers to build strong relationships and teamwork.
• Participate in required training and pursue development opportunities.

Skills

Customer service

Cash handling

Education

High school diploma or GED

Job description

Working at The Bank of MissouriAt The Bank of Missouri we know it takes great people to support the communities we serve! We are passionate about caring for people and communities, and know how to recognize and reward our employees for their talent and contributions. When you work at The Bank of Missouri, you not only get to help others, but you also get the resources, opportunities and support to grow your own career.About our CompanyStaying in business for more than 125 years is hard. Really hard. If you think about it, we’ve endured many events, like the Great Depression and two World Wars. We’ve survived and thrived, thanks to our great customers and communities. We were founded on core values of accountability, community service and financial conservatism. Those principles are the reason we are still in business today. Caring for people and communities is our foundation!We’ve built a reputation of being financially secure and community focused. We are an independent community bank and fully intend to stay that way. We are big enough to accommodate any financial need, yet small enough to give every customer the personal treatment they deserve.About this job:The Customer Relationship Assistant (CRA) performs a variety of tasks, the most important of which involves serving as the first point of contact for our customers. The CRA is expected to maintain the highest standard of service while providing assistance to current and potential customers who seek guidance with routine transactions, have questions about new services and products or have issues they may be experiencing.Here are some of the great benefits you will enjoy as a member of our team:Competitive SalaryPersonal paid time off, as eligible and paid holidays401K and Employee Stock Option Plan, as eligibleGenerous medical, dental, vision, life and disability insuranceFitness reimbursementLearning, development and growth opportunitiesAs a Customer Relationship Assistant you will:Understand and protect all customer information. Adhere to all customer confidentiality procedures.Proactively engage customers with each interaction to build strong relationshipsAccurately and efficiently process a wide variety of monetary transactions while adhering to the Bank’s procedures.Confidently know our bank products and explain the benefits to our customers.Actively listen to the customer in daily interactions and offers product recommendations when the product fills a financial need.Balance cash drawers while adhering to bank policiesPlay an active role in assisting the customer with problems or questionsBuild, develop and maintain partnerships with team members to enhance the customer experienceBe an active participant in your own personal and professional developmentComplete required training in a timely manner.Qualifications for Success:High school diploma or general education degree (GED); two to three years bank related experience and/or training; or equivalent combination of education and experience.Customer service and cash handling skills are preferred.Must be eager and willing to learn.The Bank of Missouri is an Equal Opportunity Employer