Customer Relationship Assistant

The Bank of Missouri; Perryville (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive Salary

Personal paid time off, as eligible &f

401K and Employee Stock Option Plan,  

Generous medical, dental, vision, life

Fitness reimbursement

Learning, development and growth

Job summary

The Bank of Missouri in Perryville, MO is seeking a Customer Relationship Assistant to be the first point of contact for customers. You will assist with routine transactions, answer questions about services, and guide customers to the right banking solutions.

In this role you will protect customer information, build relationships with every interaction, and learn the bank's products to provide informed recommendations while maintaining accuracy in cash handling and daily tasks.

Qualifications

• High school diploma or GED required or equivalent combination of education and bank training.
• Two to three years bank-related experience and/or training preferred.
• Customer service and cash handling skills are preferred.

Responsibilities

• Understand and protect all customer information. Adhere to all customer confidentiality procedures.
• Proactively engage customers with each interaction to build strong relationships.
• Accurately and efficiently process a wide variety of monetary transactions while adhering to the Bank’s procedures.
• Confidently know our bank products and explain the benefits to our customers.
• Actively listen to the customer in daily interactions and offer product recommendations when the product fills a financial need.
• Balance cash drawers while adhering to bank policies.
• Play an active role in assisting the customer with problems or questions.
• Build, develop and maintain partnerships with team members to enhance the customer experience.
• Be an active participant in your own personal and professional development.
• Complete required training in a timely manner.

Skills

Customer service

Cash handling

Education

High school diploma or GED

Job description

Location: Perryville, MO 63775. Position Type: Full Time. Job Category: Banking.

About this job

The Customer Relationship Assistant (CRA) performs a variety of tasks, the most important of which involves serving as the first point of contact for our customers. The CRA is expected to maintain the highest standard of service while providing assistance to current and potential customers who seek guidance with routine transactions, have questions about new services and products or have issues they may be experiencing.

Benefits

• Competitive Salary
• Personal paid time off, as eligible and paid holidays
• 401K and Employee Stock Option Plan, as eligible
• Generous medical, dental, vision, life and disability insurance
• Fitness reimbursement
• Learning, development and growth opportunities

Responsibilities

• Understand and protect all customer information. Adhere to all customer confidentiality procedures.
• Proactively engage customers with each interaction to build strong relationships.
• Accurately and efficiently process a wide variety of monetary transactions while adhering to the Bank’s procedures.
• Confidently know our bank products and explain the benefits to our customers.
• Actively listen to the customer in daily interactions and offer product recommendations when the product fills a financial need.
• Balance cash drawers while adhering to bank policies.
• Play an active role in assisting the customer with problems or questions.
• Build, develop and maintain partnerships with team members to enhance the customer experience.
• Be an active participant in your own personal and professional development.
• Complete required training in a timely manner.

Qualifications

• High school diploma or general education degree (GED); two to three years bank related experience and/or training; or equivalent combination of education and experience.
• Customer service and cash handling skills are preferred.
• Must be eager and willing to learn.

The Bank of Missouri is an Equal Opportunity Employer.