Customer Relationship Advocate Career Development Experience- Jacksonville, FL

Fidelity Investments; Jacksonville (FL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health Insurance

401(k) match

Dental Insurance

Vision Insurance

Disability Insurance

Paid Time Off

Job summary

Fidelity Investments in Jacksonville, FL is seeking a Customer Relationship Advocate to deliver outstanding service by handling inbound calls, processing trade requests, money movement, and online support. The role is part of a structured program with licensing sponsorship for SIE, Series 7 and 63 exams, fully funded and supported by Fidelity.

As you progress through licensing, you’ll develop skills through coaching, team collaboration, and exposure to multiple client scenarios, with clear

Qualifications

• Licensing exams: SIE, Series 7 Top Off, Series 63, fully sponsored by Fidelity.
• Strong desire to learn and apply new concepts in financial services.
• Excellent communication to build rapport with clients and resolve issues efficiently.
• Ability to handle diverse situations and conversations toward appropriate resolutions.
• Growth mindset with accountability and adaptability to change.
• Analytical problem-solving and ability to interpret scenarios and use resources.
• Comfortable navigating new technology and proprietary platforms.

Responsibilities

• Answer inbound calls and provide outstanding customer service.
• Support clients with trade requests, money movement, and online assistance.
• Prepare for FINRA licensing and participate in coaching and workshops.

Skills

FINRA SIE exam

Series 7 Top Off

Series 63 exam

Customer service

Communication skills

Problem-solving

Adaptability

Proprietary platforms

Multiple systems

Tools

Proprietary platforms

Multiple systems

Job description

Job Description:

Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. **Currently, this role is required to be onsite every other week (all 5 days).**Onsite expectations are likely to evolve as the rollout continues.

Note: Fidelity will not provide immigration sponsorship for this position.

The Role

Join our team of Customer Relationship Advocates (CRA). This first-of-its-kind experience supercharges your early career growth at Fidelity with personalized support, skill development and training. In this role, you are a licensed professional providing outstanding customer service while answering inbound phone calls and supporting Fidelity’s valued clients. You will develop skills to assist with a broad range of client needs, including trade requests, money movement, online support and so much more!

What to expect…

As a new CRA, you’ll learn about the financial services industry, apply new concepts, develop, and practice new skills, and push yourself to accomplish new goals through three major milestones:

1. Licensing Preparation

In the first months, you’ll prepare to become a FINRA Registered Representative by studying for and obtaining your SIE®, Series 7, and 63 licenses, all fully sponsored by Fidelity. This includes paid study time and access to valuable resources like licensing coaches and workshops. While these exams can be challenging, rest assured that we’re here to support you every step of the way!

2. Skill Development

In the following months, you’ll handle more complex customer calls while dedicating time each week to connect with your team, meet with your leader, and expand your network.

3. Proficiency

As you gain confidence and proficiency in serving customers, you’ll explore new career paths through job shadowing and our career center.

The Expertise and Skills You Bring

• Aptitude and dedication to complete the FINRA SIE ®, Series 7 Top Off and Series 63 exams through our industry-leading licensing program.

• Enthusiasm for continuous learning and dedication to studying and applying new concepts, learning quickly, and retaining information to assist with decision‑making.

• A passion for connection and desire to establish rapport with customers by facilitating meaningful conversations that are resolution-oriented and efficient.

• Ability to handle different types of situations, emotions and conversations driving towards suitable resolutions.

• A desire for growth and a mindset that generates long term success through adaptability and personal accountability.

• Exceptional critical and analytical problem‑solving skills and a demonstrated ability to interpret a scenario, leverage resources and find an appropriate resolution.

• Comfortable learning new technology or proprietary platforms and confident navigating multiple systems simultaneously.

The Team

Our greatest asset is our people. We are committed to building a diverse workforce, enduring a culture of belonging, and creating more inclusive experiences for our associates, customers, and our community.

Our benefit programs are crafted to help you and your loved ones strike the perfect balance. Here are a few featured benefits (not all benefits are listed): Maternal and Parental Leave, Student Loan Assistance, 401(K) up to 7% match, Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Paid Time off, Charitable match, Concierge Services, and Wellness Program. (Learn More)

Fidelity’s Onsite Working Model
Fidelity is transitioning to a full‑time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.

Certifications:

Series 07 - FINRA, Series 63 - FINRA

Category:

Customer Service

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement‑related financial activities and the rules and regulations of numerous self‑regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.