Customer Relationship Account Specialist

Ashley Furniture Industries; Town of Arcadia (WI); In loco; USD 40.000 - 65.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health, Dental, Vision, Employee Assi­

Paid Time Off; increases with years of

Generous Employee Discount on home

Professional Development Opportunities

Tuition Assistance

Ashley Wellness Centers (location)

401(k) and Profit Sharing

Life Insurance

Descrizione del lavoro

Ashley Furniture Industries, LLC seeks a Customer Experience Account Specialist to create positive experiences and build strong connections with customers. Join a collaborative team that values every member's contribution and strives to deliver exceptional support across channels.

Based in a climate-controlled office in Wisconsin, you will work with sales, supply chain, and service teams, using Power BI and CRM tools to resolve issues, document interactions, and advocate for customers.

Competenze

• High school diploma or equivalent required.
• Minimum one year of sales, customer service experience or related field.
• Strong verbal and written communication skills with the ability to connect with people of all backgrounds.
• Welcoming and professional demeanor with excellent telephone etiquette.
• Detail-oriented with proven ability to multitask in a fast-paced environment.
• Proficiency in Microsoft Office and online tools, such as PowerBI.
• Experience with AI platforms such as CoPilot/ChatGPT.

Mansioni

• Deliver Exceptional Service – Provide outstanding customer support through professional and friendly phone and email interactions
• Cross-Functional Collaboration – Partner with sales, supply chain, credit, transportation, and distribution teams to ensure seamless order processing and delivery
• Problem Resolution – Address customer concerns with creative solutions and proactive problem-solving approaches
• Documentation & Improvement – Maintain accurate records of customer interactions to support continuous improvement initiatives
• Customer Advocacy – Ensure every customer feels heard, valued, and supported throughout their experience

Conoscenze

Communication skills

PowerBI

CoPilot/ChatGPT

Microsoft Office

Customer service

Multitasking

Phone etiquette

Formazione

High school diploma or equivalent

Strumenti

CRM systems

PowerBI

Descrizione del lavoro

Build Your Career with Ashley Furniture- Where Innovation Meets Comfort

Who We Are

At Ashley, inspiring the love of home is at the heart of everything we do. As the world’s largest manufacturer of home furnishings, we’re more than a business — we’re a family driven by innovation, competitiveness, and an unwavering commitment to excellence. We persevere through challenges, push beyond the status quo, and constantly seek better ways to deliver an exceptional customer experience. Our solutions-first mindset and dedication to growth are why Ashley remains #1 in our industry.

If you’re ready to grow, you’ve come to the right place. With a true “Growth Mindset,” Ashley Furniture invests in developing future leaders and helps every team member learn from the best in the business.

If you are a current Ashley employee: Please login to your UKG account and apply using the internal job board.

Summary

We're seeking a Customer Experience Account Specialist who is passionate about creating positive experiences and building meaningful connections with our customers. Join our inclusive and collaborative team where everyone is valued and supported to thrive while making a real impact on customer satisfaction.

Responsibilities

• Deliver Exceptional Service – Provide outstanding customer support through professional and friendly phone and email interactions
• Cross-Functional Collaboration – Partner with sales, supply chain, credit, transportation, and distribution teams to ensure seamless order processing and delivery
• Problem Resolution – Address customer concerns with creative solutions and proactive problem-solving approaches
• Documentation & Improvement – Maintain accurate records of customer interactions to support continuous improvement initiatives
• Customer Advocacy – Ensure every customer feels heard, valued, and supported throughout their experience

Qualifications Required

Education

• High school diploma or equivalent

Experience

• Minimum one year of sales, customer service experience or related field
• Strong verbal and written communication skills with the ability to connect with people of all backgrounds
• Welcoming and professional demeanor with excellent telephone etiquette
• Detail-oriented with proven ability to multitask in a fast-paced environment
• Proficiency in Microsoft Office and online tools, such as PowerBI
• Experience with AI platforms such as CoPilot/ChatGPT
• Problem-solving mindset with proactive and positive approach

Additional Qualifications, Preferred

• Experience in retail customer service, technical support, or order fulfillment
• Familiarity with CRM systems and customer database management

Work Environment

This position is located in a climate-controlled office environment with standard lighting and moderate noise levels typical of professional workspace settings. The role primarily involves sitting at a desk for extended periods while working with computers, phones, and other office equipment. The collaborative environment includes interaction with team members and may require attendance at meetings, conference calls, and cross-departmental communications during regular business hours.

Benefits We Offer

• Health, Dental, Vision, Employee Assistance Program
• Paid Time Off; increases with years of service
• Generous Employee Discount on home furnishings
• Professional Development Opportunities
• Tuition Assistance
• Ashley Wellness Centers (location specific)
• 401(k) and Profit Sharing
• Life Insurance

Our Core Values

• Honesty & Integrity: Acts with transparency, discretion, and ethical judgment. Trusted to handle sensitive information and provide accurate, unbiased insights.
• (Dirty Fingernail: Takes full accountability for outcomes, not just tasks. Inspects details, ensures data accuracy, and follows through to completion.
• Continuous Improvement: Actively seeks better ways to improve templates, tools, and processes. Learns from prior initiatives and embeds lessons into standard work.
• Growth & Results Focus: Understands how transformation initiatives drive growth, cost reduction, and profitability. Keeps work aligned to enterprise priorities.
• Culture of Leadership: Leads through influence, reliability, and example. Builds trust across functions and supports leaders at every level.
• Customer-Centric & Boundaryless: Works across silos for the greater good of the organization. Ensures outputs meet the needs of executives, initiative owners, and teams.
• Operational Excellence: Demonstrates strong organizational discipline, attention to detail, and the ability to translate ambiguity into clear, executable tools.

About

Interested in learning more about Ashley Furniture’s Community Engagement programs, Environmental Stewardship, or our Core Values, click the links below:

Corporate Social Responsibility

View Our Corporate Brochure

We are an Equal Opportunity Employer and provide a drug-free working environment. While Ashley appreciates the interest of all candidates only those meeting specific position requirements may be contacted. This job description does not constitute a written or implied contract of employment. The company reserves the right to revise or change job duties and responsibilities as the need arises.

Notice to Search Firms:

We are not seeking assistance or accepting unsolicited resumes from search firms. We will not pay any placement, referral or other fees to any search firms unless we have agreed otherwise in a valid, written agreement for the specific position posted and signed by an authorized representative of Ashley Furniture Industries.

• Please note this position is not eligible for current or future employment sponsorship. Candidates must be legally authorized to work in the United States without the need for visa sponsorship now or at any time in the future.