Customer Relations Specialist — Warm, Proactive Support

Teya; London (KY); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

GymPass health and wellness benefits

Cycle-to-Work Scheme

Health and Life Insurance

Pension Scheme

25 days annual leave

Travel to Europe offices

Office snacks

Job summary

Teya is hiring for a Customer Relations role in London. Join our Customer Relations team to support UK members via calls, email, and web chat, helping them get the most from Teya and resolving issues quickly and warmly.

You will diagnose issues, resolve product, billing, or service questions with care, and collaborate with Product, Support, and Sales to fix root causes. Experience in customer-facing roles and fluent English are required.

Qualifications

• Some experience in a customer facing role such as customer service, hospitality, retail or similar.
• Warm, empathetic communicator who listens well and puts people at ease.
• Calm and constructive under pressure, even in difficult calls.
• Strong problem-solving skills and high attention to detail.
• Able to manage high volume of contacts across multiple channels.
• Genuine team player motivated to make every interaction count.
• Fluent English, spoken and written.

Responsibilities

• Handle inbound calls, emails, and web chats from Teya members, making interactions personal and unhurried.
• Diagnose the real issue behind a query and resolve it with warmth and efficiency.
• Take ownership of complaints, deescalate, and escalate complex cases appropriately.
• Keep accurate records of every interaction in our CRM.
• Spot recurring themes and feed back insights to leadership and product teams.
• Collaborate with Product, Support, and Sales to address root causes of avoidable contacts.

Skills

Customer service

Empathetic communication

Calm under pressure

Problem-solving

Team player

Fluent English

Job description

Teya is hiring for a Customer Relations role in London. Join our Customer Relations team to support UK members via calls, email, and web chat, helping them get the most from Teya and resolving issues quickly and warmly.

You will diagnose issues, resolve product, billing, or service questions with care, and collaborate with Product, Support, and Sales to fix root causes. Experience in customer-facing roles and fluent English are required.