Customer Relations Specialist - Insurance Support & Growth

Julie Mendoza - State Farm Agent; Cottonwood Heights (UT); On-site; USD 20,664 - 30,307; Full time

Benefits offered by this job

License Application Fee Reimbursement

Paid holidays, including your birthday

Benefits Stipend

Opportunity for advancement

Training & development

Job summary

Mendoza Insurance & Financial Services, Inc. is seeking a Customer Relations Representative in Cottonwood Heights, UT to deliver exceptional service and assist clients with their insurance needs. You will be the first point of contact, maintaining professionalism and accuracy in client interactions.

The role emphasizes strong communication, willingness to obtain licensure, and teamwork to support agents and grow the agency. This is a full-time position with opportunities for advancement.

Qualifications

• High school diploma or equivalent with customer service experience.
• Spanish speaking preferred.
• No prior insurance experience required.
• Excellent communication and interpersonal skills.
• Independent and team-oriented, with problem-solving ability.
• Proficient in using computers and standard office software.
• Willing to obtain a state insurance license within a specified timeframe.

Responsibilities

• Respond to customer inquiries via phone, email, and in person.
• Explain policies, coverage options, and claims processes.
• Schedule appointments and follow up on inquiries.
• Maintain accurate customer records and update systems.
• Assist agents with daily operations and client communications.
• Educate customers about additional products and opportunities.
• Collaborate with team to enhance customer experience.
• Stay informed about products, services, and regulations.

Skills

Customer service

Communication

Interpersonal skills

Problem solving

Education

High school diploma or equivalent

Tools

Microsoft Office

Computers

Job description

Mendoza Insurance & Financial Services, Inc. is seeking a Customer Relations Representative in Cottonwood Heights, UT to deliver exceptional service and assist clients with their insurance needs. You will be the first point of contact, maintaining professionalism and accuracy in client interactions.

The role emphasizes strong communication, willingness to obtain licensure, and teamwork to support agents and grow the agency. This is a full-time position with opportunities for advancement.