Customer Relations Specialist - Growth & Retention

Mark Hancock - State Farm Agent; Rexburg (ID); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Mark Hancock - State Farm Agent is looking for a Customer Relations Representative to enhance customer experiences and support agency growth in Rexburg, Idaho. The role involves managing inquiries, maintaining customer records, and coordinating with team members to ensure satisfaction.

Ideal candidates will possess strong communication and problem-solving skills, with a background in customer service preferred. Bilingual Spanish is advantageous. This position offers growth opportunities for driven individuals seeking to advance their careers.

Qualifications

• Strong communication and problem-solving skills are crucial for this role.
• Previous experience in customer service is preferred.
• Ability to stay calm in high-stress situations is essential.
• Bilingual in Spanish is a plus.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information.
• Assist with customer retention strategies.
• Coordinate with departments to ensure customer satisfaction.

Skills

Communication skills

Problem-solving skills

Customer service experience

Bilingual Spanish

Job description

Mark Hancock - State Farm Agent is looking for a Customer Relations Representative to enhance customer experiences and support agency growth in Rexburg, Idaho. The role involves managing inquiries, maintaining customer records, and coordinating with team members to ensure satisfaction.

Ideal candidates will possess strong communication and problem-solving skills, with a background in customer service preferred. Bilingual Spanish is advantageous. This position offers growth opportunities for driven individuals seeking to advance their careers.