Customer Relations Specialist

Priority Dispatch Corp.; Smith Center (KS); On-site; USD 32,000 - 46,000; Full time

Job summary

Midwest Family Health in Smith Center seeks a friendly and reliable Customer Relations Specialist to join our team. The role emphasizes customer-focused service, accurate data entry, and effective communication with pharmacists, RRTs, RNs, and patients in a fast-paced environment.

The position requires proficiency with Microsoft Office, Excel, Word, and Pioneer Rx software, plus the ability to lift up to 40 pounds and work well with diverse health professionals. Training provided.

Qualifications

• Experience in retail or health care customer service.
• Ability to communicate with healthcare professionals.
• Fluent in English with strong math and verbal skills.

Responsibilities

• Assist customers with merchandise selection.
• Process purchases using the POS system.
• Receive, restock, order, and face merchandise.
• Handle prescription deliveries within the city limits.
• Support marketing and publicity activities.
• Perform housekeeping and store maintenance.

Skills

Customer service

Multitasking

Communication

Attention to detail

Data entry

Tools

Pioneer Rx

Microsoft Office

Excel

Word

Point-of-Sale

Job description

Join Our Team at Midwest Family Health!Position: Customer Relations SpecialistLocation: Smith CenterAre you friendly, organized, and love helping people?Midwest Family Health is looking for an energetic and reliable Customer Relations Specialist to join our team!At Midwest Family Health, we take pride in serving our communities with compassion, care, and integrity. We’re seeking someone who enjoys connecting with customers, thrives in a fast-paced environment, and shows up ready to make a difference each day — because reliability and teamwork are at the heart of what we do.Promote and adhere to the mission, vision and values of Midwest Family HealthHonest, loyal and trustworthyFriendly and energetic personalityAbility to handle multiple tasks within prescribed timeframes efficiently and effectivelyAbility to take initiative to fulfill the duties and responsibilities of positionMust be detail-oriented and able to maintain an organized workflowMust be committed to close follow-up and timely completion of all assigned tasksPossess advanced computer and data input skillsSkilled in operation of basic office equipment such as copier, fax, and telephoneSkilled in use of Microsoft Office, especially Excel and Word, softwareAbility to become skilled in use of Pioneer Rx softwareMust be able to communicate and work well with pharmacists, RRTs, RNs, health care professionals, patients, peers, and superiors in a cordial and professional mannerAbility to use cash register and 10-key calculator with accuracy and efficiencyExcellent math and verbal skillsAbility to sit and/or stand for long periods of timeAbility to climb stepladders, bend, twist and maneuver in tight spacesVision and hearing correctable to normalAbility to lift up to 40 poundsAbility to read, write and speak English fluentlyGood short and long-term memoryRecognize own limitations and seek assistance when requiredFunction within the limits of the law and Midwest Family Health policies and procedures and the employee manualCUSTOMER RELATIONS SPECIALIST - PRIMARY JOB DUTIES AND RESPONSIBILITIES:Assist customers with the selection of merchandiseUtilize the Point-of-Sale system to process customer purchases and paymentsAssist with the receiving, restocking, ordering, and facing of merchandiseAssist with marketing and publicity activitiesAnswer phone callsPrescription deliveries to customers within the city limitsHousekeeping duties, including dusting, sweeping/mopping, rotated restroom cleaning etc.OTHER:Use of personal vehicle is occasionally required – mileage to be reimbursed at federal ratePotential for future after hour on call duties (in rotation with other staff)Function within the limits of the law and Midwest Family Health policies and procedures and the employee manualPerform other tasks and duties as assigned to assist in the smooth, efficient operation of the storeBENEFITS AVAILABLE:Health and Prescription InsuranceDental InsuranceVision InsuranceShort-Term and Long-Term Disability InsuranceLife InsurancePaid Time Off401 K Retirement