Customer Relations Specialist

compasshealthnetwork; New York (NY); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Retention bonus of $1,000

Compassionate and supportive work environment

Job summary

compasshealthnetwork is looking for a Customer Relations Specialist (CRS) in New York to be the welcoming face of our clinic. In this role, you will greet patients, manage appointments, and ensure a smooth operational flow. A friendly and organized professional is essential to enhance patient experiences effectively.

This full-time position includes responsibilities such as verifying insurance, collecting co-pays, and working collaboratively with the integrated care team. Join us in making a positive difference in our community!

Qualifications

• Strong communication skills to interact with patients and staff.
• Ability to handle multiple tasks in a fast-paced environment.
• Experience with patient check-in/check-out processes.

Responsibilities

• Greet patients and direct them appropriately.
• Manage the check-in and check-out processes for appointments.
• Verify insurance information and collect co-pays.

Skills

Friendly demeanor

Organizational skills

Ability to work in a team

Job description

To support the continued delivery of quality and compassionate care in our communities, we are offering a retention bonus of $1,000.* Your commitment helps us meet critical service needs, and we’re excited to have you be a part of our mission!

Be the welcoming face and first point of contact for our organization—and help create a positive experience for every visitor and caller. Schedule: Mon-Fri 8am-5pm

Are you a friendly, organized professional who thrives in a fast-paced environment? We’re looking for a Customer Relations Specialist (CRS) to be the welcoming face of our clinic and a key part of our integrated care team.

As a CRS, you'll greet patients, manage check-in and check-out for appointments (including primary care, dental, behavioral health, and specialists), verify insurance and demographic information, and collect co-pays. You’ll also support day-to-day clinic operations to ensure things run smoothly and efficiently.

This is a great opportunity for someone who enjoys helping others, working on a team, and making a difference in the patient experience from the very first interaction.