Customer Relations Specialist

Ellis Medicine; City of Schenectady (NY); On-site; USD 22,000 - 33,000; Full time

Job summary

Ellis Medicine seeks a Customer Relations Specialist to schedule outpatient procedures and liaise with customers and physicians. The role supports the Ellis Info line and EMG Call Center, helping execute marketing strategies and enhance patient satisfaction.

Responsibilities include handling calls, instructing patients on prep and blood work, and ensuring timely online request processing while protecting patient privacy. Strong computer skills required.

Qualifications

• High School Diploma or equivalent required.
• Associate’s Degree preferred.
• 3 years of healthcare experience preferred.
• Excellent interpersonal and computer skills required.
• Ability to prioritize in a fast-paced environment.

Responsibilities

• Receive and process calls to the patient/referral line and outbound calls.
• Support EMG Call Center and physician offices via hospital departments.
• Instruct offices and patients on blood work, procedures, prep and directions.
• Ensure online requests are processed within 24 hours of receipt.
• Schedule conference room requests.
• Complete required training.
• Maintain patient privacy and confidentiality.

Skills

Customer service

Communication

Computer skills

Adaptability

Prioritization

Education

High School Diploma or equivalent

Associate’s Degree preferred

Tools

Microsoft Office

Job description

The Customer Relations Specialist is responsible for scheduling outpatient procedures throughout the Hospital. Liaisons and/or representatives for the Hospital by interacting with customers and physicians. Responsible for specific programs such as the Ellis Info line and EMG Call Center. Supports all programs relating to marketing strategies and the enhancement of customer satisfaction and a positive hospital image.

• Receive and process calls into the customer/referral line, as well as outbound calls to customers.
• Receive and process EMG Call Center calls from physicians, physician offices and patients through various hospital departments.
• Instruct offices and patients as to the proper blood work, preparations, direction and instructions for various procedures.
• Ensures all online requests are handled within 24 hours of the time they appear.
• Schedule conference room requests.
• Complete required training.
• Adhere to patient privacy policies and procedures, maintain confidentiality.

EDUCATION AND EXPERIENCE REQUIREMENTS:

Education:

• High School Diploma or equivalent required. Associate’s Degree preferred.

Experience:

• 3 years of experience in a healthcare setting preferred.
• Excellent interpersonal skills and computer skills are required.
• Must be able to prioritize and adapt within a changing, fast-paced environment.
• Ability to communicate effectively, possesses excellent customer service skills, and professionally handle stressful situations.
• Must be proficient with computers, software, telephones and basic office equipment.

Ellis Medicine is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, and will prohibit, discrimination on the basis of race, creed, color, religion, sex/gender (including pregnancy), age, national origin, disability (including pregnancy-related conditions), genetic information, predisposition or carrier status, military or veteran status, prior arrest or conviction record, marital or familial status, sexual orientation, transgender status, gender identity, gender expression, reproductive health decisions, domestic violence victim status, known relationship or association with any member of a protected class, and any other characteristic protected by applicable law violates federal, state and, where applicable, local laws , reproductive health decisions or source of payment, consistent with applicable legislation and to comply with the laws pertaining thereto.

Salary Range: $16.24-$24.11 /hour Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.