Customer Relations & Retention Specialist - Insurance

Barb Vogelheim - State Farm Agent; Brighton (MI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Performance bonus

Competitive pay

Flexible hours

Health insurance

Advancement opportunities

Paid time off

Training & development

Job summary

Barb Vogelheim - State Farm Agent in Brighton, MI seeks a Customer Relations Representative to deliver exceptional service, manage inquiries, update records, and support retention efforts within a collaborative agency environment.

The role offers a path for advancement, a flexible schedule, benefits including health insurance and paid time off, and a signing bonus up to 2,000 based on licensing; the agency emphasizes community involvement and growth.

Qualifications

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication skills

Problem-solving

Job description

Barb Vogelheim - State Farm Agent in Brighton, MI seeks a Customer Relations Representative to deliver exceptional service, manage inquiries, update records, and support retention efforts within a collaborative agency environment.

The role offers a path for advancement, a flexible schedule, benefits including health insurance and paid time off, and a signing bonus up to 2,000 based on licensing; the agency emphasizes community involvement and growth.