Customer Relations & Retention Specialist | Bonus & PTO

Insurewithbryant; Troy (AL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Simple IRA

Bonus based on performance

Opportunity for advancement

Paid time off

Job summary

Bryant Smith - State Farm Agent is seeking a Customer Relations Representative to join the team in Troy, AL. You will deliver exceptional client experiences, handle inquiries, and coordinate with agency staff to support the needs of the community.

This full-time role offers opportunities for advancement, a Simple IRA, and a bonus based on performance, plus paid time off. You will contribute to client retention and ensure accurate records while serving customers with empathy.

Qualifications

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication

Problem solving

Customer service

Stress management

Job description

Bryant Smith - State Farm Agent is seeking a Customer Relations Representative to join the team in Troy, AL. You will deliver exceptional client experiences, handle inquiries, and coordinate with agency staff to support the needs of the community.

This full-time role offers opportunities for advancement, a Simple IRA, and a bonus based on performance, plus paid time off. You will contribute to client retention and ensure accurate records while serving customers with empathy.