Customer Relations Representative - State Farm Agent Team Member Council Bluffs - IA

Tracy Hough; Council Bluffs (IA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health stipend

401(k)

Bonus based on performance

Opportunity for advancement

Paid time off

Job summary

Tracy Hough State Farm Agent in Council Bluffs, IA is seeking a Customer Relations Representative to deliver exceptional service and help people protect their goals. You will handle inquiries, maintain customer records, and collaborate with the team to ensure satisfaction and trust in every interaction.

A positive attitude, reliability, and comfort with technology are essential. This full-time role offers a health stipend, a 401(k), a performance-based bonus, paid time off, and clear

Qualifications

• Strong communication and problem-solving abilities.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication and problem-solving

Customer service experience

Stress management

Job description

Customer Relations Representative - State Farm Agent Team Member

Full Time in Council Bluffs - IA

• Health stipend
• 401(k)
• Bonus based on performance
• Opportunity for advancement
• Paid time off

ABOUT OUR AGENCY

Ive been a State Farm Agent since April 1, 2001, after starting my career as a financial analyst with an insurance company. My background in finance helped shape my approach to helping people understand their options and make informed decisions about protecting what matters most. I attended the University of Nebraska at Omaha, and today, my agency is built around educating customers, protecting their assets, and identifying gaps so they can feel confident about their financial future.

With a team of four, we've created a supportive environment where we lift each other up, continue learning, and encourage one another to grow. We believe in lifelong development and making a difference both inside and outside the office. We also enjoy team outings and volunteering in our community.

We offer a 401(k), PTO, and a health stipend, along with opportunities to connect as a team and give back locally.

I'm looking for someone with a positive attitude, strong work ethic, and a genuine desire to help people. Coachability, reliability, organization, adaptability, and comfort with technology are important, along with the ability to ask thoughtful questions and think on your feet. If you enjoy learning, building relationships, and helping people find solutions that support their goals and dreams, I'd love to meet you!

ROLE DESCRIPTION

As a Customer Relations Representative - State Farm Agent Team Member with Tracy Hough - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Compensation $45,000.00 - $65,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.