Customer Relations Representative - State Farm Agent Team Member

Mark Ensley - State Farm Agent; Summerville (SC); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Salary + commission

Flexible hours

Growth potential

Paid time off

Retirement plan

Career-building experience

Job summary

Mark Ensley State Farm Agency in Summerville, SC seeks a Customer Relations Representative to enhance client experiences and support agency growth. You will resolve inquiries, coordinate with the team, and anticipate community needs while delivering friendly, accurate service.

This role offers growth opportunities and a compensation package with salary plus commission/bonus, flexible hours, and benefits, aligning with a community-focused insurance practice.

Qualifications

• Ability to work in a team environment.
• People oriented with strong interpersonal skills.
• Able to learn computer functions and use basic software.
• Strong communication and proactive problem-solving abilities.

Responsibilities

• Establish customer relationships and follow up as needed.
• Provide prompt, accurate, and friendly customer service for inquiries on insurance and billing.
• Educate customers about insurance options using a needs-based approach.

Skills

Team player

People oriented

Customer service

Communication skills

Problem-solving

Job description

Future Opening: Customer Relations Representative - State Farm Agent Team Member

ROLE DESCRIPTION:

As a team member with Mark Ensley State Farm Agency, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.

QUALIFICATIONS:

• Ability to work in a team enviroment
• People oriented
• Able to learn computer functions
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members
• Proactive in problem-solving

BENEFITS:

• Salary pay plus commission/bonus
• Flexible hours
• Growth potential/Opportunity for advancement within my office
• Paid time off (vacation and personal/sick days)
• Retirement Plan
• Valuable career-building experience

Compensation: $42,000.00 - $60,000.00 per year

My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.We are located in Summerville, SC and help customers with their insurance and financial services needs, including:

• Home insurance
• Life insurance

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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Make a difference in your community every day

Gain confidence and grow your career

Earn benefits and rewards that are second to none