Customer Relations Representative - State Farm Agent Team Member

Jeff Brittain - State Farm Agent; Suffolk (VA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Bonus based on performance

Flexible schedule

Opportunity for advancement

Signing bonus

Job summary

Jeff Brittain - State Farm Agent in Suffolk, Virginia is looking for a Customer Relations Representative to enhance customer experiences and support agency growth. In this role, you will manage customer inquiries, maintain records, and assist with retention strategies.

The ideal candidate will have strong communication skills and experience in customer service. We value a calm demeanor under stress and are excited to offer internal growth opportunities for driven individuals.

Qualifications

• Strong communication and problem-solving skills are essential.
• Experience in customer service is preferred.
• Must handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information.
• Assist with customer retention strategies.
• Coordinate with departments for customer satisfaction.

Skills

Communication skills

Problem-solving skills

Customer service experience

Ability to handle stress

Job description

Benefits

• Bonus based on performance
• Flexible schedule
• Opportunity for advancement
• Signing bonus

Role Description

As a Customer Relations Representative - State Farm Agent Team Member with Jeff Brittain - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Qualifications

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.