Customer Relations Representative - State Farm Agent Team Member

Yourinsuranceguy; Saraland (AL); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Performance-based bonus

Health insurance

Opportunity for advancement

Paid time off

Job summary

A local insurance agency in Saraland, AL, is seeking a Customer Relations Representative to enhance customer experiences and support agency growth. The position requires strong communication and problem-solving skills, with a focus on customer service. Responsibilities include managing inquiries, maintaining records, and coordinating with team members. Compensation ranges from $36,000 to $52,000 annually, with opportunities for performance-based bonuses and advancement. Join a welcoming team dedicated to community involvement.

Qualifications

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to manage high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication skills

Problem-solving skills

Customer service experience

Stress management

Job description

Customer Relations Representative - State Farm Agent Team Member

Full Time in Saraland - AL

Replies within 24 hours

• Bonus based on performance
• Health insurance
• Opportunity for advancement
• Paid time off

ABOUT OUR AGENCY

Our agency first opened in 2011 and is supported by a small but strong team of three. Before launching my career with State Farm, I worked as a baseball sports agent — a role that gave me incredible experience in building relationships, negotiating deals, and supporting clients. I also spent time working with the Chicago Cubs and had the privilege of representing 26 first-round draft picks. As a former athlete myself, sports remain a big part of my life, and I’m proud that my son now plays basketball at UAB after I played at South Alabama. Community involvement is important to me, and I stay active by serving as chair of our local Chamber of Commerce and supporting various local initiatives. Our office culture is very laid back, welcoming, and walk-in friendly a place where both clients and team members feel comfortable and valued. If you’re looking for a role where you can join a relaxed, relationship-focused environment while helping people protect what matters most, this could be the right fit for you.

ROLE DESCRIPTION

As a Customer Relations Representative - State Farm Agent Team Member with Jeff Kahn - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Compensation $36,000.00 - $52,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents’employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

Join a community of good neighbors

Make a difference in your community every day.

Gain confidence and grow your dream career.

Earn benefits and rewards that are second to none.