Customer Relations Representative - State Farm Agent Team Member

Balclaire; San Rafael (CA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Balclaire in San Rafael, California, is seeking a Customer Relations Representative - State Farm Agent Team Member. This role emphasizes generating exceptional customer experiences and coordinating closely with agency team members to support community needs.

Ideal candidates will be detail-oriented, customer-focused, and possess strong communication skills. The position offers opportunities for career advancement and a supportive team environment.

Join us at Balclaire to shape the future of customer relations in a dynamic agency setting.

Qualifications

• Strong communication and problem-solving skills are essential.
• Previous experience in customer service preferred.
• Ability to remain calm in high-stress situations.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication skills

Problem-solving skills

Customer service experience

Stress management

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Role Description:

As a Customer Relations Representative - State Farm Agent Team Member with Bal Claire - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Qualifications:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.