Customer Service Representative - State Farm Agent Team Member

Balclaire; San Rafael (CA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

License Reimbursement

Simple IRA

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Balclaire in San Rafael, California, is seeking a Customer Service Representative to join the State Farm Agent Team. This role involves generating exceptional customer experiences and coordinating with fellow team members to effectively meet community needs.

The ideal candidate will possess strong communication and interpersonal skills, be detail-oriented, and have a passion for helping people. This position offers competitive salary, license reimbursement, health insurance, and opportunities for internal growth.

Qualifications

• Strong communication skills are essential for effective customer interactions.
• Detail-oriented approach helps in maintaining accurate records.
• Experience in customer service is preferred for understanding customer needs.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Customer service experience

Job description

Benefits:

• License Reimbursement
• Simple IRA
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Role Description:

As a Customer Service Representative - State Farm Agent Team Member with Bal Claire - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.