Customer Relations Representative - State Farm Agent Team Member

Dondrell Swanson - State Farm Agent; San Antonio (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

Join a leading insurance agency as a Customer Relations Representative. In this role, you will enhance client experiences, manage inquiries, and contribute to internal growth opportunities while supporting the community. Ideal candidates should exhibit strong customer service skills and a desire to help others.

Benefits

401(k)

Bonus based on performance

Competitive salary

Dental insurance

Opportunity for advancement

Training & development

Vision insurance

Qualifications

• Strong communication and problem-solving skills required.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication

Problem-Solving

Education

Experience in customer service

Job description

Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Opportunity for advancement
• Training & development
• Vision insurance

ROLE DESCRIPTION:

As a Customer Relations Representative - State Farm Agent Team Member with Dondrell Swanson - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.