Customer Relations Representative - State Farm Agent Team Member

Matt Copeland - State Farm Agent; Roseville (CA); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Simple IRA

Flexible hours

Job summary

Matt Copeland - State Farm Agent is seeking a Customer Relations Representative to join a busy State Farm agent team in Roseville, CA. The role focuses on delivering excellent customer service, educating clients on insurance options, and driving business through leads and appointments.

The ideal candidate will bring strong communication, organizational skills, and a team-oriented mindset, with the ability to multi-task in a fast-paced environment.

Qualifications

• Excellent interpersonal skills.
• Excellent written and verbal communication.
• People-oriented with a customer-focused attitude.
• Strong organizational skills and attention to detail.
• Team player capable of multitasking.
• Commitment to high quality customer service.
• Ability to learn insurance products and services.
• Property and Casualty license (must be able to obtain).

Responsibilities

• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.

Skills

Interpersonal skills

Written & verbal communication

People-oriented

Organizational skills

Detail oriented

Customer service

Team player

multitasking

Education

Property and Casualty license (must be able to obtain)

Job description

Future Opening: Customer Relations Representative - State Farm Agent Team Member

Position Overview

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.

Responsibilities

• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.

As an Agent Team Member, you will receive...

• Simple IRA
• Flexible hours

Compensation: $19.00 - $27.00 per hour

Ready to Launch Your Career?

We are a very busy office and are looking for our next great team member. We are a growing agency with big dreams and lots of potential. Our team is comprised of results-oriented individuals that are serious about their development. If you want to make an impact, see immediate success, we could be the place for you! If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you.

About Our Agency

• Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
• We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, College Planning, and Renters Insurance.
• Our office is located in Roseville.
• I have been a State Farm agent since 2005.
• I am a second generation State Farm agent.

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

Our employment process requires an in-depth background investigation verifying clear criminal history.

Requirements

• Excellent interpersonal skills
• Excellent communication skills - written, verbal and listening
• People-oriented
• Organizational skills
• Detail oriented
• Dedicated to customer service
• Ability to work in a team environment
• Ability to multi-task
• Property and Casualty license (must be able to obtain)

Make a difference in your community every day

Gain confidence and grow your career

Earn benefits and rewards that are second to none