CUSTOMER RELATIONS REPRESENTATIVE - STATE FARM AGENT TEAM MEMBER

Alexa Santana Agency; Rahway (NJ); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Health insurance

Opportunity for advancement

Paid time off

Training & development

Dental insurance

Vision insurance

Wellness resources

Job summary

Alexa Santana Agency in Rahway, NJ, State Farm Agent Team is seeking a Customer Relations Representative to deliver exceptional client experiences, resolve inquiries, and support agency growth.

You’ll work with a bilingual community, maintain client records, assist retention, and coordinate with team members to ensure satisfaction. Compensation ranges from $42,000 to $60,000 per year, with bonus opportunities and benefits.

Qualifications

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.
• Bilingual Spanish preferred.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication skills

Problem solving

Customer service

Bilingual Spanish

High-stress handling

Job description

About Our Agency

Welcome! ¡Bienvenidos! I’m Alexa Santana, proud owner of the first-ever State Farm Agency in Rahway, New Jersey.

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Replies within 24 hours

Benefits

• Bonus based on performance
• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Dental insurance
• Vision insurance
• Wellness resources

Welcome! ¡Bienvenidos! I’m Alexa Santana, proud owner of the first-ever State Farm Agency in Rahway, New Jersey.

As a bilingual agent (hablo Inglés y Español) and lifelong Central New Jersey resident, I’ve built my agency on connection, compassion, and commitment. With a Bachelor of Science from Centenary University and over 23 years of State Farm experience, I earned the opportunity to open my doors as an agent in April 2021. Becoming a State Farm Agent isn’t something that happens overnight—it’s a journey built on helping others, something I’m deeply passionate about.

Being a Legacy Agent (my parents are also State Farm Agents), this career is more than a job—it’s part of my family and my purpose. But my most important role? I’m a proud mom to an amazing child with autism. Being a special needs parent has shaped how I lead with empathy, advocate fiercely, and celebrate every milestone -at home and in business.

My passion is helping others feel confident about their future by preparing for the unexpected and making space for their goals and dreams.

We’re here to serve the communities of New Jersey, New York, and Pennsylvania with Automobile, Homeowners, Renters, Condominium, Commercial, Pet, and Life Insurance. You can find us in the heart of the Rahway Arts District inside The Mall on East Cherry Street, right across from The Waiting Room Restaurant.

Role Description

As a Customer Relations Representative - State Farm Agent Team Member with Alexa Santana - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Qualifications

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.
• Bilingual Spanish preferred.

Compensation $42,000.00 - $60,000.00 per year