Customer Relations Representative - State Farm Agent Team Member

Insurancelily; Pleasanton (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

License Reimbursement

Bonus based on performance

Opportunity for advancement

Paid time off

Flexible schedule

Training & development

Job summary

An insurance agency in Pleasanton is seeking a Customer Relations Representative to enhance customer experience and manage inquiries. The ideal candidate should possess strong communication skills and ideally have customer service experience. Responsibilities include resolving customer issues and maintaining records. This role offers a competitive salary between $45,000 and $65,000, along with opportunities for advancement and bonus based on performance.

Qualifications

• Experience in customer service preferred.
• Ability to manage customer relationships effectively.
• Strong communication skills.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication skills

Problem-solving skills

Ability to handle high-stress situations

Job description

Customer Relations Representative – State Farm Agent Team Member

Full Time in Pleasanton – TX

Replies within 24 hours

• License Reimbursement
• Bonus based on performance
• Opportunity for advancement
• Paid time off
• Competitive salary
• Flexible schedule
• Training & development

ROLE DESCRIPTION

As a Customer Relations Representative – State Farm Agent Team Member with Liliana Hernandez – State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS

• Communication and problem‑solving skills.
• Experience in customer service preferred.
• Ability to handle high‑stress situations calmly.

Compensation $45,000.00 – $65,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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