Customer Relations Representative - State Farm Agent Team Member

Guntherperdomo; Phoenix (AZ); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Hourly pay plus commission/bonus

Paid time off

Health benefits

Career-building experience

Job summary

Gunther Perdomo - State Farm Agent is seeking a Customer Relations Representative to deliver exceptional client experiences in our insurance agency. You will build relationships, respond to inquiries, and help customers with policy changes and billing questions.

The role emphasizes customer-focused service, empathy, and collaboration with the team, with opportunities for internal growth and advancement within the office.

Qualifications

• Must be dedicated to customer service and able to relate to customers.
• Excellent communication skills to assist customers and coordinate with agency team members.
• Proactive in solving problems and anticipating customer needs.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service including inquiries about insurance options, coverages, and billing.

Skills

Customer service

Relationship-building

Communication

Problem-solving

Job description

Overview

Role Description: As a Customer Relations Representative - State Farm Agent Team Member with Gunther Perdomo - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

Qualifications

• Dedicated to customer service
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members
• Proactive in problem-solving

Benefits

• Hourly pay plus commission/bonus
• Growth potential/Opportunity for advancement within my office
• Paid time off (vacation and personal/sick days)
• Health benefits
• Valuable career-building experience