Customer Relations Representative - State Farm Agent Team Member

Seanoverlock; Phoenix (AZ); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Job summary

Seanoverlock is seeking an Insurance Licensed Customer Service Representative in Phoenix, AZ. The successful candidate will manage customer inquiries, resolve issues, and ensure client satisfaction in a fast-paced environment.

Ideal applicants will be AZ licensed, possess strong communication skills, and have a solid customer service background. This role offers opportunities for advancement and a supportive team environment.

Qualifications

• AZ Property & Casualty Insurance Licensed required.
• Strong communication and problem-solving skills are essential.
• Experience in customer service preferred.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Customer service skills

Strong communication

Problem-solving skills

Ability to handle high-stress situations

Education

AZ Property & Casualty Insurance License

AZ Life/Health Insurance License

Job description

Benefits

• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

Role Description

As an Insurance Licensed Customer Service Representative with the Sean Overlock State Farm agency, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Qualifications

• AZ Property & Casualty Insurance Licensed Required/ AZ Life/Health Insurance Licensed Preferred
• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.