Customer Relations Representative - State Farm Agent Team Member

Sfalfaro; Petaluma (CA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Opportunity for advancement

Paid time off

Signing bonus

Competitive salary

Flexible schedule

Training & development

Job summary

A State Farm Insurance Agency in Petaluma, CA, is seeking a Customer Relations Representative. You will provide exceptional customer experiences, manage inquiries, and coordinate with team members. If you have customer service experience, strong communication skills, and can remain calm under pressure, we want to connect with you. The role offers competitive benefits and growth opportunities.

Qualifications

• Experience in customer service is preferred.
• Must communicate effectively and solve problems.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information.
• Assist with customer retention strategies.
• Coordinate with other departments for customer satisfaction.

Skills

Communication skills

Problem-solving skills

Customer service experience

Calm under stress

Bilingual Spanish

Job description

Customer Relations Representative - State Farm Agent Team Member

Full Time in Petaluma, CA

Responsive recruiter - Replies within 24 hours

Benefits

• 401(k)
• Bonus based on performance
• Opportunity for advancement
• Paid time off
• Signing bonus
• Competitive salary
• Flexible schedule
• Training & development

Compensación $40,000.00 - $60,000.00 per year

ROLE DESCRIPTION

As a Customer Relations Representative - State Farm Agent Team Member with Miguel Alfaro - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

RESPONSIBILITIES

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS

• Communication and problem‑solving skills.
• Experience in customer service preferred.
• Ability to handle high‑stress situations calmly.
• Bilingual Spanish preferred.

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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