Customer Relations Representative - State Farm Agent Team Member

Scott Klar - State Farm Agent; Matawan (NJ); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Performance bonus

Competitive salary

Free snacks

Advancement opportunities

Paid time off

Training & development

Job summary

Scott Klar - State Farm Agent in Matawan, NJ is seeking a Customer Service Representative to deliver exceptional insurance solutions and build lasting client relationships.

You will handle customer inquiries, coordinate with team members, and contribute to retention strategies while growing with a supportive, growth‑oriented agency.

This role offers a collaborative environment, on‑the‑job training, and opportunities for advancement within an established local office.

Qualifications

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Customer service

Communication

Problem-solving

Job description

Benefits

• Bonus based on performance
• Competitive salary
• Free food & snacks
• Opportunity for advancement
• Paid time off
• Training & development

Role Description

As a 12 year STATE FARM agency, we pride ourselves on delivering exceptional insurance solutions tailored to meet the unique needs of our clients. Our team is dedicated, innovative, and driven by a passion for excellence. Join us and be part of a company that values growth, collaboration, and a supportive work environment.

As a Customer Service Representative with Klar Insurance Agency, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Qualifications

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.